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  1. #1

    Unable to lodge support ticket @ Ubisoft Support

    As per the title, I've tried submitting a request on 3 different computers and a tablet using a variety of browsers (Firefox, Chrome, Edge) and either the "submit my case" button glitches and is no longer a clickable button or I receive the error message "There was an error processing your request. Please try again later.".

    I tried this last night and again today, same result. Any help anyone's able to provide would be appreciated.
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  2. #2
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
    Posts
    1,202
    Hey there cl37us! Typically this kind of exhaustive browser troubleshooting helps access on at least one device. What help are you needing? I can provide support for you! If it's account based, please send me a direct message.
     1 people found this helpful
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  3. #3
    Thanks for the prompt response, DM incoming.
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  4. #4
    Is anyone else able to help here? UbiKoreanBBQ never responded to my DM.
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  5. #5
    Ubi-Swaggins's Avatar Community Manager
    Join Date
    Nov 2017
    Posts
    7,058
    Hey cl37us,

    Have you gotten in touch with our teams on Social Media? They will be able to assist with any account related issues you may have.
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  6. #6
    @Ubi-Swaggins So you saw that I've already attempted to go through two Ubisoft channels of support and you saw the time elapsed and concluded that I should start this process again for a third time through social media. Amazing.
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