This is too funny, the answer to my ticket;
Hello,
Thank you for reaching out to Ubisoft Customer Support. My name is Yekaterina, and I will be helping you today.
I am sorry to hear that the Midnight Circuit and bunker isn't working.
Please try the troubleshooting below to help you solve the issue or to prevent it from recurring. However, please note before removing the game make sure that the cloud save is enabled.
https://support.ubi.com/en-US/faqs/0...oubleshooting/
https://support.apple.com/en-gb/HT204051
If the troubleshooting didn't help, please provide me with the following information, as it will help us further our investigation:
• A screenshot of your Player ID (found in the in game settings menu).
• A screenshot or video of the issue if available.
• The approximate time you have noticed it to first happen and time zone.
• The Make, Model and OS of the device used.
Thank you for your patience and understanding in this matter.
Sincerely,
Yekaterina
Ubisoft Customer Support
Let’s see what she has to say next...
Ok, Yekaterina, first of all Thank you for your reply.
But, it seems you don’t have a clue to what’s actually going on.
This isn’t a bug on my phone, this isn’t OS-related. Neither is it solvable by reinstalling the game.
Do you know why? Let me tell you:
This problem lies with the developers. They haven’t MADE a new season !!!
This game seems abandoned by the developers.
Shall I tell you how I know this?
Because EVERY player encounters these same problems !!!! EVERYBODY who plays the game is stuck.
You should check the forum of Trials Frontier. Does anybody check the forum anyway, seems not ....
So, spare me a next standard answer, go ask someone who knows the developer or the team that follows up on what’s happening in the game, ask them if they have abandoned the game and if so, if they can AT LEAST tell their fans about it - or even better: ask them NOT to abandon the game and fix the issues asap.
Thanks in advance
Grtz
I just dropped a ticket on them as well. Is it unreasonable to expect some sort of statement regarding the game’s future, or lack thereof?
I submitted a ticket yesterday and received a similar standard response. It mentioned the team doesn’t loop them back in with updates regarding the issues. So it seems like the people responding to the tickets are just stuck in the middle. I like many other dedicated players of the game have likely spent money on it to some degree over their playing days. It’s just disappointing that there’s been zero communication made from Redlynx/Ubisoft to those dedicated players/fans. I’m not alone in saying I’ve played the game for over 5 years now. The game definitely has an active following and I don’t think I’m out of place thinking we deserve to know if the game is dead now.
New players deserve to know as well, because the stuff that’s broken or dead are parts of what made the game so much fun all these years.
We haven’t had a holiday event in over a year, the Midnight Circuit has been busted and not working for most of last year and all of this year so far and now the Bunker is dead. All of those elements are why I stuck around so long.
I hope we get new updates at some point in the near future, but if we don’t, I’m on board with whoever said the game should just make the already available skins, paints, parts and loot that people need in the bunker now. Or turning it over to someone who’s interested in pushing the game forward...
Even trying to add a new friend it tells me “we cannot connect at the moment, please try again later”
No offers either, this really is beginning to look like the end.
...but we can still spend money in the game. 😡🤬. I just want someone to make an update or communicate out the status of game officially...
Me tooOriginally Posted by Simpledots Go to original post![]()
the game got me just this December and I started playing intensively that I am now in the top 1% of players. I even paid about 30 dollars but I would have expected some support. bunker not working, adding friends not working. it's a shame![]()
This is the response i received. Almost identical to the one i received in summer when i raised a ticket regarding mc. Was to lazy to google translate to keep in line with how this game is taken care of
Hallo,
vielen Dank für deine Nachricht an den Kundendienst von Ubisoft. Es tut mir leid zu hören, dass du von diesem Problem betroffen warst. Mein Name ist Nora und ich werde deine Anfrage heute beantworten.
Das von dir beschriebene Problem ist unseren Entwicklern bereits bekannt und diese arbeiten derzeit an einer Lösung. Sobald eine Lösung gefunden werden konnte, wird diese natürlich über ein Update an alle Spieler bereitgestellt werden. Wir bitten dich unterdessen um deine Geduld und dein Verständnis.
Ich entschuldige mich für die Unannehmlichkeiten. Bei weiteren Fragen, Problemen oder Feedback stehen wir dir natürlich jederzeit weiterhin zur Verfügung. Kontaktiere uns in diesem Fall ganz einfach erneut.
Mit freundlichen Grüßen
Nora
My response for the first, usual unusable answer from the support today:
Hello Yekaterina,
No, no, no! YOU don't need my device restart, YOU don't need my Player ID, YOU don't need my screenshots etc.
All the issues I mentioned in my ticket are on YOUR side. (YOU = RedLynx/Ubisoft)
Midnight Circuit is broken because of YOUR server is broken for months.
Bunker is not working because there is no new Bunker Season, because YOUR team does not put new content into the game.
Why don't YOU stand out in front of your players on the forum, and clarify the future of the game?
Every player complains about the lack of support, we have no any official response from YOU.
Meanwhile the game is available in the stores!
(Besides YOU are selling stuffs in the game for real money, while the half of the game is not working...)
YOU think it is O.K.?