1. #1

    AC Origins crashing at cutscenes AMD

    AC Origins Crashing - Any solutions? [PC] AMD.I just bought AC origins on on steam all dlcs and everything but i cant progress, the game crashes on every cinematic, it freezes at first and then crashes to the desktop, no error message, just a option to send a report to ubisoft, please for the love of god help me. did everything, from turning of fxaa, cloud sync,windowed mode or border less, everything i could, i don't know why its happening, it just crashes and then amd bug report tool says that my graphic driver had timed out, idk why, i can play cyberpunk on high without a problem but this i cannot fix for my dear life. Specs are: AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz, 16GB Ram, 64Bit windows 10 Pro version 20H2, Radeon RX 580 series.
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey PaleBloodSeeker, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

    Just to double-check, have you had a chance to complete steps outlined in the following article yet? If you haven't, make sure you give these a go.

    To add, we are aware that some AMD CPU's have been encountering FPS or freezing issues with the game, this is a known issue with these processors when they reach a certain temperature.

    We are working on this to see what can be done from our side but in the mean time you could try reaching out to AMD support for assistance with adjusting your settings to get the best performance without overheating.
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  3. #3

    Re: AC Origins crashing at cutscenes AMD

    I have the same.
    error message: .... "my graphics driver timed out ....", sending option report to Ubisoft
    Specifications: AMD Ryzen 5 3600, 16 GB RAM, 64-bit Windows 10 Pro 20H2, Radeon RX 580 8GB, SSD
    Driver AMD: 21.3.2.
    Other games and software: Works fine
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  4. #4

    Solution PC AC Origins crashing at cutscenes AMD

    Solution.
    Step 1. DDU uninstall the AMD drivers
    Step 2. Installing drivers AMD 19.8.2 Adrenalin 2019
    Step 3. Possibly: check if Directx is correct - install DirectX End-User Runtime, it may display a message that it is installed, it's ok
    or start the installation - it will renew the drivers.
    Comment:
    1. Drivers 19.8.2 is recommended by Ubisoft for Assasins Creed Origins
    2. FPS drop by 5-10 (average)
     1 people found this helpful
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  5. #5
    Ubi-Swaggins's Avatar Ubisoft Support Staff
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    Hey Mirocho,

    Thank you for sharing your workaround for this.
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  6. #6
    Hey Mirocho
    thanks for this tip, have been having problems with the game for a whole week, one crasch after another. it started right after installing the game. I had already tried everything and was just planning to uninstall it. Until all of a sudden I saw your post i also have a Rx 580 asus rog strix 8gb oc so i uninstalled my current driver and installed the 19.8.2 now i have been playing for 7 hours, graphics on high and everything works fine
    Thanks a lot man 😃
    ps if you ever come to belgium i will treat you to a lot of beer
    This is for ubisoft
    I am very disappointed in ubisoft support there are so many customers having problems with this game crashing even though it has been out for a few years and still they have not got this game in order and if you ask for help from ubisoft you get Please try verifying files and seeing if that helps (Steam, Uplay). If that doesn't help, please try these steps and see if they help. If that doesn't help, please create a ticket with MSINFO and DXDIAG files. Thanks! " or you will not receive a response I would think such a global company full of computer specialists should be able to solve such problems easily and happily for many millions of paying customers, but apparently I am thinking wrong
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  7. #7
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Originally Posted by DDs-Gamerjefke Go to original post
    I am very disappointed in ubisoft support there are so many customers having problems with this game crashing even though it has been out for a few years and still they have not got this game in order and if you ask for help from ubisoft you get Please try verifying files and seeing if that helps (Steam, Uplay). If that doesn't help, please try these steps and see if they help. If that doesn't help, please create a ticket with MSINFO and DXDIAG files. Thanks! " or you will not receive a response I would think such a global company full of computer specialists should be able to solve such problems easily and happily for many millions of paying customers, but apparently I am thinking wrong
    I appreciate that this issue did happen to you, however the steps we provide are known to resolve the majority of random crash/freezes.

    However, I know that our guides don't cover absolutely everything and there are issues like this one that can be resolved with workarounds. That's why these forums exist, so the community as well us ourselves can try to help!

    So, I know you'll see a lot of similar posts from myself or other staff regarding our PC troubleshooting guide, system files etc but I assure you it's done for a reason.

    I'm really glad you're able to play now, and hope you continue to enjoy the game.
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  8. #8
    You're welcome. Thank you for the invitation.
    Good luck
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  9. #9
    I have the same problem but with odyssey. Is it possible with the solution?
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  10. #10
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