I just bought the game from epic games 4 days ago and I installed it today and tried launching it to play but it froze and never opened. I tried everything that it said on the support page and still it freezes on launch. I saw on a post that was posted 4 years ago that the game, for the specific person, would run only if it was installed in the c drive and I have downloaded it in a hdd I just recently got. I don't if it's still the same problem after 4 years but there could be a chance that it is.
Hey PotatoMaster992, thanks for getting in touch, welcome to forums and apologies about the delayed response to your issue.
One way to find this out would be to test it by installing the game on your hard-drive to see if problem remains, however that may not necessarily be the cause of the issue as every instant is different. Nevertheless, it may be worth trying.
To add, we are aware that certain programs that use an overlay can prevent the game from launching or to get stuck at the splash screen, therefore for testing purposes, if you do happen to have either MSI Afterburner, Rivatuner or CAM - try temporarily uninstalling this overlay software and see whether freeze persists.
Keep us updated!