1. #1

    Connection Lost. There seems to be......

    I have tried everything and still cannot sign in to the app, please could i get some help?
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello Rameez_ , thanks for getting in touch with us about the Ubisoft Connect app.

    As you are unable to sign in and receiving that message, would you be able to try the following - https://ubi.li/YPwnl

    If this does not help your connection to the Ubisoft Connect servers please try this next -

    - Press the Windows button + S then type CMD
    - Right click on command prompt and run as administrator
    - When Command Prompt opens, type the following exactly as it appears - ipconfig /flushdns
    - Let the computer finish running its task

    Next, please also try resetting the hosts file by following the steps in this guide, according to which Windows OS version you have -
    https://support.microsoft.com/en-gb/...to-the-default

    After you have completed these two steps, please launching the game and if anything changes for the better?
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  3. #3
    Nope, still have the same error. any other ideas?
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  4. #4
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,776
    Hey Rameez_, have you been able to log into you router and set up the ports so they are forwarded to our Siege servers as instructed in the guide, as this should help your ability to connect?

    I would also recommend temporarily deleting Ubisoft Connects cache folder -

    - Close the Ubisoft Connect application.
    - Locate the Ubisoft Game Launcher/Ubisoft Connect folder by right-clicking on the Ubisoft Connect icon on your Desktop and choosing Open file location, or open from this location -
    C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher.
    - Rename the cache folder to something else temporarily cachebackup.

    Next try relaunching Ubisoft Connect and let me know if this works for you?
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