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  1. #1

    New Account on Ubisoft Connect - Purchase Not Appearing in My Games

    I recently purchased Assassin's Creed Valhalla from Ubisoft's main site. After I did so, I was prompted to download Ubisoft Connect, which I did. After logging in, I did not see the game in My Games or in Downloads. I have an order number and verified Ubisoft charged my account, but I'm not sure how to get to the game at this point.

    So far I've tried to run it as an administrator, cleared my cache in Program Files, and ultimately deleted and reinstalled Ubisoft Connect, but nothing has worked. Obviously, this is extremely frustrating.
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  2. #2
    KmarkoPL's Avatar Banned
    Join Date
    Aug 2007
    Posts
    2,775
    Why are you spamming in other forums ?!
    Have problem ? make post in proper forum !
    Here is Division forum support !! Not Valhalla !!
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  3. #3
    Ubi-Mark.'s Avatar Ubisoft Support Staff
    Join Date
    Nov 2017
    Location
    Base of Operation
    Posts
    6,899
    Hello bryentwagner32,

    Sorry to hear that you haven't received your order yet.

    If this problem persists, feel free to create a ticket on our support page.

    You can also contact us via social media: Facebook or Twitter.

    Additionally, you can find the forums for Assassin's Creed Valhalla here.
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