1. #1

    Achievements on xbox one are not working

    Hi I can't seem to get some achievements on the xbox one version of the game. I can't get the achievements for getting to level 5. I am level 23 right now. I also can't get the one achievement everyone gets the play your first song achievement. Plus a couple of the tracking ones like doing 20 perfect moves or performing 3 or more stars on 5 songs.
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there inuashakillsbil! Welcome to the forums!

    I'm sorry to hear this. Would you be able to let us know the exact names of the achievements that you're unable to unlock, so we can take a closer look? Thanks!
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  3. #3

    Achievements not posting or tracking

    Lots of them actually. Here are rhe noticeable ones:

    First on the Dancefloor
    Always Ready!
    A Matter of Skill...and Luck
    Time to start a new collection
    Foundation stone
    Just Dance Warm Up
    A Long Road Ahead (i am level 38)
    What? Already? (I am level 38٪ xbox is tracking 32٪)


    I think some of the others also glitched and somehow all my stickers disappeared after i uninstalled and reinstalled.
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  4. #4
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    Thanks for letting us know, inuashakillsbil.

    I'll pass this on to the team for investigation.

    Regretfully, we are unable to manually unlock achievements.
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  5. #5

    Resetting the game

    Is there anyway you guys can reset the game completely so it restarts me at level 1 and i work my way back up?
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  6. #6
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Originally Posted by inuashakillsbil Go to original post
    Is there anyway you guys can reset the game completely so it restarts me at level 1 and i work my way back up?
    Hey inuashakillsbil, thanks for reaching out and apologies about the delayed response.

    Is there any particular reason you want to do this?

    As far as progress reset concerns, regrettably we would be unable to do it if you were to keep the same Ubisoft account, however if you were to start the game on new console account and link it to new Ubisoft account, this would certainly allow you to start fresh.
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  7. #7

    Reset it

    I think the problem arose from the cloud storage telling me i had played just dance b4 is there a way i can tell it to not connect to the ubisoft connect?
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  8. #8
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey inuashakillsbil
    Connect is needed in order to play the game.
    As advised by Ubi-Karl, playing the game with a different console account and Ubisoft account would mean you would be able to start the game fresh
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