[Bug/Glitch]Alpha packs error | Forums

[CountOcula]

Thanks for the follow up Whiff_Cream, I have just checked your case over and can see you tried some troubleshooting for your platform with no luck. I will add your name to our investigation and link this thread after merging it with Oreos thread so we can keep this information together. I hope we can update you soon when we have more information to share on this.

Can I also ask, when you see the unlock fail message, do you lose that Alpha Pack altogether from your inventory?

Still no response in over a week from here or dm are you guys okay did you forget to set your alarm to wake up?

[Ubi-Karl]

Hello, I’m having a similar issue I cannot buy the alpha pack at all, I’ve earned the renown to buy them but every time I go to purchase them it gives me and red message saying failed to purchase packs, I haven’t got a clue how to fix it as I’ve uninstalled the game and fixed the game files still got the same issue I’ve seen that other people like me have the same issue can I please have your help or one of your colleagues to try and get this fixed. Thank you

Hey All_Starz99, thanks for getting in touch and apologies about the delayed response.

In order to resolve the issue you're having, depending on the platform you play on, try completing steps outlined in the article below and see whether issue persists:

PC
PS4/PS5
Xbox One/Series X/S

Keep us updated!

[CountOcula]

Thanks for the follow up Whiff_Cream, I have just checked your case over and can see you tried some troubleshooting for your platform with no luck. I will add your name to our investigation and link this thread after merging it with Oreos thread so we can keep this information together. I hope we can update you soon when we have more information to share on this.

Can I also ask, when you see the unlock fail message, do you lose that Alpha Pack altogether from your inventory?

Is there any update on this issue? Still can’t get a response

[Ubi-TheBerry]

Hey there guys,

Sorry in the delay since our last post here and across our social channels, as we're currently still working on getting back to all players

Rest assured, this issue is still actively being investigated, although we don't have any further details to share at this time

I've passed on the details of those who've also added they're encountering this onto the team as part of their investigation and how there may be some news we're able to share with you all soon

Thank you for your continued patience and sorry for any inconvenience caused!

[CountOcula]

Hey there guys,

Sorry in the delay since our last post here and across our social channels, as we're currently still working on getting back to all players

Rest assured, this issue is still actively being investigated, although we don't have any further details to share at this time

I've passed on the details of those who've also added they're encountering this onto the team as part of their investigation and how there may be some news we're able to share with you all soon

Thank you for your continued patience and sorry for any inconvenience caused!

3 weeks of “investigating” and not a single thing found as to why this is happening or what caused it? Just a oh we’re sorry now Sit down and deal with it.

[Ubi-TheBerry]

3 weeks of “investigating” and not a single thing found as to why this is happening or what caused it? Just a oh we’re sorry now Sit down and deal with it.

Hey CountOcula,

We understand how frustrating it is being unable to purchase in-game items as normal and the team are working on it, however I'm afraid we don't have any further news available to share with you at this time

When we do have an update or news, we will of course update the Forums with this

Thank you for your understanding

[All_Starz99]

It seems Ubisoft cares little about this issue because I’ve stopped receiving replies on this thread and on Twitter. Guess we’re up creek without a paddle here boys

Mate this is getting beyond a joke, but at least we know it’s there issue not ours that’s something, but this needs to get dealt with im not enjoying the game that much anymore and this is the cherry on the cake

[CountOcula]

Mate this is getting beyond a joke, but at least we know it’s there issue not ours that’s something, but this needs to get dealt with im not enjoying the game that much anymore and this is the cherry on the cake

I couldn’t agree more. Alpha packs have always been a side of the game the player base enjoys. It’s the chance at a black Ice is exciting. Clearly Ubisoft knows this by placing guaranteed purples and golds in its battle pass. Imagine if you couldn’t open alpha packs you got from the battle pass. Guarantee that issue would be fixed instantly because it would cost them money. Siege is such a great game. If only it was made by a developer who cared about their player base. We can all dream i guess. Good luck brother hope it gets resolved for you soon

[Hamcam1_25]

I cannot buy alpha packs within the past month it will not let me buy them it says error when I click buy . How do I fix this

[Awfultune]

Hey! i play on ps4 and for almost a month now i cant buy alphapacks. i would like to know if im the onlyone with this problem and how i can fix it lol it sucks like alot. when i try to buy them i get: '1 pack:failed to unlock' can anyone help me?