[Bug/Glitch]Alpha packs error | Forums

[Brazil.br]

Have the same problem here, I have two alpha packs, one from the battle pass and one from winning a game, when I try to open it or buy a new one it doesn't let me. I guess this is from the recent patch because I didn't have this problem before, if more information is necessary I will provide it but I don't know how to post a link to a picture as I'm in mobile right now.

[Brazil.br]

Hello everyone, thanks for posting in the thread, I have merged a few players threads together, to keep this issue contained in this thread.

An investigation into this was opened recently where players experience the 'Unlock Failed' message when trying to open an Alpha Pack and we are gathering as much information about this as we can from players and why this issue occurs.

If you have exhausted the troubleshooting given for your platform -

PC - https://ubi.li/YPwnl
PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e

Please let us know the following, as we are adding player names effected to our investigation into this -

- Ubisoft username
- Platforms you have experienced this on so far
- Date when this last experienced this in game
- Did you receive any duplicates instead / Does the pack remain in your inventory?

We will do our best to keep you updated on the investigation when we hear further news, if we need to ask more questions we will do our best to update this thread in the future.

Thank you for your help.

Ubisoft username: Brazil.br
Platform: Xbox one
Xbox username: Gold3nSnake
Date when last experienced: 30/5/21
Duplicates/inventory: No duplicates, as both alpha packs remain in my inventory

Thanks in advance ^_^

[alexgbullock]

Having the same issue all day, everytime I or my friends try to open a pack, we get the error, content is not available at this time

Ubisoft username: YTReviewers
Platform: Playstation 4
PS username: alex-bull01
Date when last experienced: 30/6/21
Duplicates/inventory: No duplicates, as both alpha packs remain in my inventory

[Luizcancelieri]

i'm having the exact same problem to open packs, it just says error, been trying to open 2 packs for 2 days now, and I bought the season pass, please help!!!!!

[AndyGamer3030]

Hi ZannyFang! My apologies for this inconvenience. After further review of your account, I'm seeing that the Alpha Packs you may have been referring to were able to be opened. That being said, this may just be a visual error as it looks like you received the content on the backend. If you would like me to let you know the contents of the Alpha Packs from today just to confirm, please send me a private message. Thank you!

Hi, I have the same problem as ZannyFang, when I try to open an alpha pack it keeps on saying "alpha packs error". I haven't received any content from the alpha pack yet.

[Ubi-Karl]

Hey guys, I can confirm that this issue should now be resolved however if anyone continue to experience difficulties, let us know and we will have a look!