1. #1

    I bought Just Dance Unlimited but never got it

    On my Nintendo Switch, I bought a 1 year subscription to Just Dance Unlimited and I am unable to activate it. I bought the subscription on my secondary Nintendo Switch and do not want it on my primary Switch. Also, I cannot make my secondary Switch my primary Nintendo Switch and I refuse to contact Nintendo Support to troubleshoot this issue. I do not want Just Dance Unlimited on my primary Switch and I bought it specifically for my secondary Switch knowing that it was my secondary Switch. I want to keep my primary Nintendo Switch as my primary Switch because I use it to play other games that don't require me to move like Just Dance 2021. I always use my secondary Switch to play games where I have to move because there is no room to dance near my primary Nintendo Switch.

    I contacted Ubisoft Support several times already and the support team has not been able to resolve the problem. Here is my communication history:


    Ubi-Hawk @ Ubisoft Support
    January 05, 2021 4:53 PM

    Hello Lily651, Per our chat conversation, please review the information below: Next, please ensure that your console is set to primary on the Nintendo account you used to purchase the subscription. https://en-americas-support.nintendo...ntendo-account If the issue persists, please provide a screenshot or photograph showing that your console is set to primary on the correct Nintendo account. If you go to the Nintendo eshop, you can click on the account icon at the top right, and it should take you to your account info page. If you scroll all the way down, you should be able to find the primary console info there too. Please capture a screenshot of that. We apologize for any inconvenience this causes. Please let us know of further questions. Best Regards, Ubi-Hawk Ubisoft Customer Support


    Chat @ Ubisoft Support
    January 05, 2021 4:37 PM

    Ubi-Hawk: Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
    Lily651: Please refer to Ubisoft Support Ticket: 13793871
    Ubi-Hawk: Hello! I'm Hawk and and I'm sorry you're having this trouble with Just Dance Unlimited! Please allow me a moment to review your case.
    Lily651: Take your sweet time. There is quite a bit here.
    Ubi-Hawk: Thanks for your patience. I see you mentioned that you would not be able to capture a screenshot from the Just Dance game. If needed, would you be able to at least take a photograph of your screen and upload it? I could open a file request link in our chat.
    Lily651: My system does not have the ability to take screen captures. I am using a 2014 MacBook Air.
    Ubi-Hawk: Okay! I will assist you as best as possible for now without requesting a screenshot or photo. Please be aware that if certain troubleshooting steps do not work, we would need some kind of photo of certain pages to confirm details so we could investigate the issue further. Those photos could be taken with a normal camera or a phone and uploaded later to your support case. One moment, please.
    Ubi-Hawk: Thanks again for your patience. I am preparing an email with some procedures that can help you with the situation you are facing. Please follow these procedures, and if you need further assistance, please do not hesitate to contact us again. You will receive that email after the chat ends. For now, can I assist you with anything else?
    Lily651: I'm not sure that is legal.
    Ubi-Hawk: I'm sorry for any confusion. The only images we would possibly request would be things like a copy of the purchase confirmation for the subscription as well as some details for the settings on your console.
    Ubi-Hawk: That beings said, I'm preparing an email with troubleshooting procedures to address this issue with the subscription. You will receive it shortly after our chat concludes. For now, can I help you with anything else?



    Lily651
    January 05, 2021 4:36 PM

    Refer to Ubisoft Support Ticket: 13793871


    Ubi-Necrosis @ Ubisoft Support
    January 05, 2021 4:35 PM

    Hi Lily651, I apologize for the inconvenience, but you have contacted the E-Commerce Support Team. I'm afraid this issue will be needing the assistance of our Technical Support Team. They have the tools necessary to assist you further in this matter. I have already transferred your case, and while we cannot estimate when you will receive a reply, I assure you they will reply as soon as possible. Thank you Ubi-Necrosis Ubisoft support


    Lily651
    January 05, 2021 4:26 PM

    I am having problems activating my Just Dance Unlimited 365 Day Subscription. I paid $25 on the Nintendo Switch eShop for this subscription and I am unable to access any content from Just Dance Unlimited including songs from the game Just Dance 2019 that I also own such as Havanna or Water Me. On the Nintendo Switch eShop, it shows that I purchased the subscription and I received an e-mail receipt from Nintendo which I will attach with this report. The purchase cannot be refunded because it was done through the Nintendo eShop. My Ubisoft Account is linked to my Nintendo Network ID and my user information and statistics show up when I press X to open Ubisoft Connect on the title screen of Just Dance 2021. P.S. I cannot take a screen capture inside of the Just Dance game and even if I could, I could not export the file and attach the screenshot. Here is the attachment: __________________________________________________ __________________________________________________ _____________________________________________ Confirmation of Digital Purchase from Nintendo Inbox Nintendo
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  2. #2
    "Its something related to game sharing, since that is not allowed/supported for the game to which leads us to making sure it is activated on a main console"

    I think I can close the case now since I lost.
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