1. #1

    (PC)Missing some In Game Purchases.(Pro league skins and welcome pack)

    Hello,UBI.

    I enjoyed R6S everyday.

    First of all,I bought some In game purchases(pro league skins,bundles) in December 30.

    But None of those never appeared in my game.(passed since purchasing already a week.)

    this is the list I bought.
    1, Pro League Sets for Ash, Gridlock, Mozzie and Rook.
    2, Pro League Sets for Alibi,Maestro ,Lion and Finka.
    3, Pro League Sets for Marverick,Clash, Nomad and Kaid .
    4, Welcome Pack.(skins for twich and 7 days booster etc...)

    No Pro league skins in Inventory,
    and no 7 days booster(bundled from Welcome pack).

    UBI account
    username, saychell1224

    ticket No. 13736171

    Best Regard.
    Share this post

  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,191
    Hey saychell1224, thanks for reaching out and I am sorry to hear about the problem you ran into.

    First and foremost - in regards to the link that you've posted - I have removed as it may contain sensitive information that you do not want to make public.

    So that we could proceed, may I ask you to go to our case and provide us with full and uncropped screenshot showing a record of purchase for the items that you've bought and did not receive. If you can attach these screenshots to the ticket, let us know when that's done and we will have a look at it.

    Should you have any further questions in the meantime, let us know!
    Share this post

  3. #3
    Dear,ubi karl.
    thanks for your quickly respond.

    oh,wait...ok.
    u mean,Google photo is not right here?
    so,i upload some photos for imgur this time.
    could u take a look at it plz?

    *removed link*

    if something was wrong, plz let me know.
    thank u.
    Share this post

  4. #4
    Heres the Info.
    And my payment successfully done.

    Purchase information
    *removed details as personal*
    Share this post

  5. #5
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,210
    Originally Posted by saychell1224 Go to original post
    Dear,ubi karl.
    thanks for your quickly respond.

    oh,wait...ok.
    u mean,Google photo is not right here?
    so,i upload some photos for imgur this time.
    could u take a look at it plz?

    *removed link*

    if something was wrong, plz let me know.
    thank u.
    Originally Posted by saychell1224 Go to original post
    Heres the Info.
    And my payment successfully done.

    Purchase information
    *removed details as personal*
    Hey there,

    Firstly I have removed everything you included that included information you wouldn't want public.

    We do need these but please send these to us privately so we can help you further.

    We can be contacted by, the Ubisoft Support website, Facebook and Twitter. If you message us via social media please only include anything personal in a private message

    Many thanks
    Share this post