1. #1

    Help Ubisoft connect keep asking for cd key in steam

    i just buy r6 siege but when open it ubisoft connect keep asking for cd key where can i get it?
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  2. #2
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Hey WarzaRe57, thanks for reaching out and welcome to forums!

    This appears to be a direct entitlement issue, therefore to correct this situation, I would like to suggest that you follow the steps below.

    Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps.

    Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

    Open the cache folder and move the "ownership" folder to a safe location.

    Once you have backed up that folder, delete the "cache" folder.

    After deleting the cache folder, please verify the game files within Steam:

    - Open Steam
    - Right-click the affected game in your Steam library and select Properties from the drop-down
    - Select the Local files tab and click the Verify integrity of game cache... button
    - Steam will verify the game's files. This process may take several minutes
    - Once the process is completed, the Check Window will automatically exit

    If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

    When this has been completed, try launching the game again.

    Keep us updated and should you have any questions, let us know!
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  3. #3


    I bought the game using my EPIC account and i have the same issue some times Ubisoft ask for key and some times linked issues,

    "This EPIC account linked to ubisoft account sobhi60, and you are trying to log in to another account"

    I think the issue is my epic account: [REDACTED] not linked correctly to ubisoft account with same email [REDACTED] and id sobhi60,

    Can you please unlink and link it again?
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  4. #4
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Hey sobhi60, thank you for reaching out to us. I have removed your email address just to be safe as we wouldn't want you to share those contact details on a public forum just in case!

    If you need an account unlinking, you may need to do this through Epics website as well as contacting us.

    If you have more than one Epic account or Ubisoft account you may have linked the incorrect ones.

    To help you find your account and link/unlink accounts as necessary - pleas contact us via these channels as we are unable to assist with personal account details over the forums, thanks sobhi60 -

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
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  5. #5
    Sorbentich's Avatar Banned
    Join Date
    Jan 2021
    Bro, did you solve this trouble?
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  6. #6
    Ubi-Raziel's Avatar Ubisoft Support Staff
    Join Date
    Jan 2019
    Originally Posted by Sorbentich Go to original post
    Bro, did you solve this trouble?
    Hey! Just to let you know we're here on the forums daily, so we can also try to help if WarzaRe57 does not get back to you.

    Ubi-Karl has some good suggestions above. If that doesn't work, please let us know.
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