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  1. #1

    Asks for key, which was not given to me on Uplay.

    Hello, I bought the assassins creed odyssey, the deluxe edition and I got the AC III Remastered, but when I try to run it it asks me for a key, which was not given to me. Please help: )
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hello there TGMats! Welcome to the forums

    I'm sorry to hear this. To correct this situation, I would like to suggest that you follow the steps below.

    Please, navigate to the Ubisoft Game Launcher cache folder, by default located here:
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

    Open the cache folder and move the "ownership" folder to a safe location. Once you have backed up that folder, delete the "cache" folder. After deleting the cache folder, please verify the game files within Steam.

    If an issue is found, you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found.

    When this has been completed, try launching the game again.

    If the issue persists, please don't hesitate to update this thread. Thanks!
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  3. #3
    I have the same problem. I followed all the steps repeatedly and it still asks me for the key. It's driving me insane. I've had this problem before and was just out the money. How do I actually fix this problem. It is consistently a Ubisoft problem, never a steam one. I have only had this problem with older Ubisoft games.
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  4. #4
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Hey instantkarma101!

    If the above steps did not work, then please get in touch with us via a support case. We would be happy to investigate further with you!
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