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  1. #1

    i sudenly can't conect

    so i tryed to launch the game and it just loaded forver , i reinstalled the game restarted my pc, then i found on forum that uplay has to be on the same disk i moved uplay and it seemd to work but then when i tryed to load a save it told me that curse of the pharaon is not downloaded but when i entered the shop it said installed. i exited the game and now its stuck on the loading again i tryed to download u play again .
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there DarthHuracan! Welcome to the forums

    I'm not entirely sure the issue you're encountering here. Could you please clarify for me?

    From my understanding, you're not able to access the Curse of the Pharaohs DLC. Is this correct?

    Or are you unable to load the game at all? Thanks!
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  3. #3
    at first it didn't let me enter the game at all , then it didn't let me enter my save because i didn't hve the dlc installed, witch i have if i check the store. next day i decidet to start a new file but the game is stuck again in the loading screen
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  4. #4
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Thanks for clarifying for me. I'm sorry to hear you're encountering a freeze in-game. If you haven't already, I'd suggest trying some basic PC troubleshooting steps. In particular, please ensure that your drivers are fully up-to-date. I'd also suggest disabling background applications, as these can interfere with the game files.

    If the issue persists after trying these steps, please don't hesitate to update this thread so we can take a closer look. Thanks!
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  5. #5
    so i updated the drivers restarted my pc and it still does not work . nvidia says i meet all the requirements. i will try reinstalling the game in C: maybe with the new drivers works
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  6. #6
    thanks it seems to work after i updated the drivers and installed in C:
    Thank you very much !
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  7. #7
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Thanks for the update DarthHuracan and I'm glad to hear that!

    Hope you enjoy your game-time and should you have any queries in the future, feel free to reach out at any time!
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