1. #1

    Ubisoft Connect - An Epic Games Service Is Unavailable At The Moment.

    Hi there, I recently bought Rainbow Six Siege Deluxe edition through the epic games store. Apon starting the game up I'm asked to enter my ubisoft log-in credentials into the Ubisoft Connect Launcher. after log-in I'm placed back onto log-in screen with the error " An Epic Games Service Is Unavailable At The Moment. Please try again later " after multiple failed log-ins i decided just to start Uplay without the epic games launcher and play R6 through that. but since I got the game through epic It doesn't show up in my owned games. its possible I may have linked the incorrect or a different Uplay account with epic and if that's the case, ill make my way to the epic games forums if it cant be sorted here.
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  2. #2
    to bring more context to my last statement, I lost access to my old Uplay account a while ago, it had nothing on it so I didn't care. Me in my stupidity forgot why I couldn't access it and I believe I had epic link to that account, I recently searched it up in query of my problem and I found I need access to that Ubisoft account to unlink it, but it has 2FA and I haven't got the backup codes to it so I believe it may have been hacked. I apologize for my stupidity and the potential headache I could've/could cause.
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  3. #3
    Ubi-Karl's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,843
    Hey Gubbywubby, thanks for reaching out, welcome to forums and apologies about the delayed response .

    We're more than happy to look into this for you, therefore in order for us to proceed, I would like to invite you to reach out to us via one of the following channels, as we will need to discuss account related details:

    1. Support website
    2. Facebook
    3. Twitter

    Should you have any further questions, let us know!
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