1. #1

    Can we get an Ubisoft Plus subscription right now?

    I tried this morning, opened a support case number 13739801, wasn't able to pay using either PayPal or my AmEx. Card got charged twice. Is there no way to get a Ubisoft Plus subscription right now? Site kept spitting me out with error under both payment methods. I used Facebook to login, might that have something to do with it? Thanks much
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  2. #2
    Got error 4 times, deducted 14.99 EUR twice, service is not active. Rejected credit card and PayPal both. Also can't seem to open a new support ticket, their system might be overloaded with tickets like this.
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  3. #3
    I tried to pay again but a message came out that I was already subscribed! To summarize, I have no money, I can't play games and Ubisoft + takes me like I'm subscribed! I sent a ticket two days ago no one answered me. This is a classic theft and robbery. I'm done with this company forever.
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  4. #4
    UbiKoality's Avatar Ubisoft Support Staff
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    Sep 2019
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    Hi yugiohmarco! My apologies for any inconvenience this may have caused. I just reviewed your case and can see that our team recently reached out to you. Please be sure to login to support.ubi.com to check out their latest message and continue working with them if needed. Thank you!

    realee: Our teams have been a bit busy due to our recent releases and the holiday. Rather than creating new tickets, it is recommended to keep everything under one case so that our team can provide efficient assistance. That being said, I just reviewed your case #13755861 and can assure you it has been placed with the correct department for proper investigation and handling. As soon as they have some new information for you, they will update you accordingly through your ticket. Thank you so much for your continued patience in the meantime!

    Mortilla_: I sincerely apologize for the inconvenience and disappointment that this may have caused you, but I am glad to hear that you're no longer experiencing problems with your subscription! I will certainly pass your comments along to the relevant team.

    MishaVa87: My apologies for the frustration this has caused! I just looked over your case #13741273, left a note on it, and ensured it was with the relevant team for further assistance. Thank you so much for your continued patience!
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