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  1. #1

    payment error

    hello, im form algeria and i tried to buy for honor standard edition from ubisoft connect stor. i used visa paysera card And it has enough balance to buy.
    when i try to buy i resive this error messege:

    "ORDER FAILED
    Therefore, your order couldn't be processed.
    Don't worry, nothing was deducted from your account.

    Here's what you can do:
    - Contact your bank to see if the problem is on their side (e.g: maybe your transaction limit has been exceeded)

    - Or try again using a different payment method".

    i contacted my bank support and they telling me my visa card is working OK and i have no probleme on my card.

    so now please i want help on this probleme
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  2. #2
    UbiYubble's Avatar Community Representative
    Join Date
    Sep 2019
    Posts
    1,639
    I'm going to go ahead and moved your thread over to Support.
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  3. #3
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi Fouad.02,

    To help us take a look into this for you, please speak with a Support Agent through one of the channels below:

    They will be able to provide you with advice on this.
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