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  1. #1

    Black screen after title page

    Hi - I've just bought The Crew 2 for my son on XBox One. He installed the disc and did the updates. However, he can see the title screen but cannot get any further. It just shows a black screen although you can hear sound behind it. I've tried to find some help on this, but although lots of people have had similar issues with the PC version, nobody seems to have had this with the XBox. Has anyone got any ideas of things to try? Thanks.
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  2. #2
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by seftonB Go to original post
    Hi - I've just bought The Crew 2 for my son on XBox One. He installed the disc and did the updates. However, he can see the title screen but cannot get any further. It just shows a black screen although you can hear sound behind it. I've tried to find some help on this, but although lots of people have had similar issues with the PC version, nobody seems to have had this with the XBox. Has anyone got any ideas of things to try? Thanks.
    Hey there seftonB,

    Welcome to the Forums, sorry to hear you're having issues!

    Is the game a new copy or used? As it may be worth checking the disc for any scratches as well as test it in another Xbox One console if possible to see if it persists

    I'd also advise trying the steps in our guide here.

    Let us know if you still have issues!
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