1. #61

    RE: Ubi-Nacho

    Hello I try everything of the "troubleshooting list"..

    But one thing works for me... Only "HIGH" graphics preset (with 1080p)...

    We try play 3-4hours, and game is stable.

    Maybe it's a coincidence. But now game works.
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  2. #62
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,971
    Originally Posted by frank.horigan Go to original post
    Hello I try everything of the "troubleshooting list"..

    But one thing works for me... Only "HIGH" graphics preset (with 1080p)...

    We try play 3-4hours, and game is stable.

    Maybe it's a coincidence. But now game works.
    Hey frank.horigan,

    Thanks for getting back to us with this update, glad to see running on High is working for you at the moment!

    Please keep us in the loop if there any further changes or if the performance drops again.

    You're always more than welcome to contact us directly via our Support Site , Facebook or Twitter too where we can take a closer look if the issue re-appear.

    Thank you!
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  3. #63
    My game keeps crashing at gods and monsters part of the when where you climb the mountain to get to the halls of gods
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  4. #64
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hello there Simpchimpin.

    Thanks for posting. We can see that you've been able to open a support case with us regarding this crash you're having.

    A member of the team will respond to you through this case as soon as possible. In the meaintime, we'd reccomend checking our PC troubleshooting guide, for some steps to try. If you're able to test these troubleshooting steps, please let us know through your case if you were successful, or require further assistance,

    Many thanks.
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