1. #51
    Ubi-SpaceCats's Avatar Ubisoft Support Staff
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    Apr 2021
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    Hey mokiekie, sorry to hear that you're experiencing crashing! Can you please go over the steps in this Nintendo Switch troubleshooting guide?
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  2. #52

    a mi se me crashea al volar

    nose si a ustedes os pasara pero a mi se me crashea el juego la mayoriA DE VECES AL VOLAR, e hecho una prueba y me llevao cerca de 3 horas sin cortarme el juego sin coger vuelo y a sido volar y crashear abrir juego volar y crasehar y asi un par de veces mas ... AYUDA
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  3. #53
    Unbelievable that this crash still happens. You'd think this would be treated as a high priority bug... Uninstalled the game as this issues makes it unplayable and even made my PC BSOD twice.
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  4. #54
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello everyone, thanks for posting about these crashes you have experienced recently in-game.

    Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
    https://www.ubisoft.com/help?article=000061047

    Should these steps not resolve this issue for you, please let us know and we can create a support ticket for you to investigate this in further detail, we will need to gather your system files and crash logs as part of this process, to rule a few causes out and investigate further.
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  5. #55
    Doesnt help.
    2 crashes in 10 hours
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  6. #56
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by Per.r Go to original post
    Doesnt help.
    2 crashes in 10 hours
    Sorry to hear that the game is still crashing for you. So we can look into this further with you, we have created a case for you. You can access this here.

    We will continue to help you there.

    Thank you.
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  7. #57
    Hello there,

    First of all I really have to say that I love this game. It offers great fun and would love to be able to play it without these frustrating crashes. One would expect the game to be free from these types of bugs which results in game to shut down since it's been more than a year since it released. Although my system barely supports playable experience I am pretty confident it has nothing to do with these crashes. Or maybe it has I don't know much about Ubi games on pc. In my case the game crashes around the big structures like Temple of Apollo or the Observatory. In plains or in Tartaros it seems fine although I am only 1 hour into the game so I can't say for sure. I've got a low spec pc (geforce 840m and i7 5500u, 12 gigs ram, windows10) and I play on very low settings and resolution modifier is at 50 percent . You see I am fine playing with these settings but the crashes.. those crashes.

    Anyway the game is now unplayable because I can't progress the story. If you could add me to the cases that'd be great. And yes I've tried the troubleshooting and most of the possible fixes over the internet, tried different settings. They simply don't work.

    I am really looking forward to be able to play this game.

    Cheers.
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  8. #58
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by HaldunDormen Go to original post
    Hello there,

    First of all I really have to say that I love this game. It offers great fun and would love to be able to play it without these frustrating crashes. One would expect the game to be free from these types of bugs which results in game to shut down since it's been more than a year since it released. Although my system barely supports playable experience I am pretty confident it has nothing to do with these crashes. Or maybe it has I don't know much about Ubi games on pc. In my case the game crashes around the big structures like Temple of Apollo or the Observatory. In plains or in Tartaros it seems fine although I am only 1 hour into the game so I can't say for sure. I've got a low spec pc (geforce 840m and i7 5500u, 12 gigs ram, windows10) and I play on very low settings and resolution modifier is at 50 percent . You see I am fine playing with these settings but the crashes.. those crashes.

    Anyway the game is now unplayable because I can't progress the story. If you could add me to the cases that'd be great. And yes I've tried the troubleshooting and most of the possible fixes over the internet, tried different settings. They simply don't work.

    I am really looking forward to be able to play this game.

    Cheers.
    Hey HaldunDormen,

    Thanks for reaching out, I'm sorry to see you're experiencing crashes however given your specs, which fall a fair bit short of the game's minimum requirements, this is a serious factor to consider with your performance.

    The investigation is still ongoing, however in the meantime please consider testing the game on a higher rig if possible as this may be contributing to your issues in running the game effectively.

    Thank you!
     1 people found this helpful
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  9. #59

    Same problem as others

    Hello,

    I have some problem.. A really great game, but 20minutes gameplay and crash to desktop. Repeatedly.

    My PC have í7-3770. 16GB RAM, RX6600 with 2/2022 driver and W10 21H1..
    Other games have not problem.

    Game have last patche. (Automatic update via UbiSoft Launcher)..
    Thank you..
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  10. #60
    Ubi-Nacho's Avatar Ubisoft Support Staff
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    Jul 2021
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    109
    Hello there frank.horigan.

    Sorry to hear that you've not been able to play longer than around 20 minutes before the game crashes.

    Would you be able to tell us if you've followed any of the troubleshooting steps listed here? This guide should help with most technical issues, however if you still encounter problems, it'll serve to help us narrow down the cause.

    Many thanks.
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