1. #1

    The game doesnt show in library on ubisoft app

    So I bought Rainbow Six Siege Gold edition on the epic games launcher and when I am launching it, an ubisoft window is showing up on the screen asking for an activation key.
    I dont know where to get that key from. The accounts are linked and I checked my library on ubisoft account aswell and the game isnt there. Can you guys help?
    Share this post

  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    2,670
    Hey, raulrebrean!

    This seems rather strange. Can we ask that you please re-install Ubisoft Connect from here and try again.

    If it still happens please let us know.

    Thank you.
    Share this post

  3. #3
    I re-installed the app. The thing is that when Im launching the game, the ubisoft connect shows up asking for that key, which means it my accounts are linked, aren't they? On the other hand, on the ubisoft app shows that the only account linked is my steam one. How do i unlink my epic games and then link it again to my ubisoft account?
    Share this post

  4. #4
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    2,670
    Originally Posted by raulrebrean Go to original post
    I re-installed the app. The thing is that when Im launching the game, the ubisoft connect shows up asking for that key, which means it my accounts are linked, aren't they? On the other hand, on the ubisoft app shows that the only account linked is my steam one. How do i unlink my epic games and then link it again to my ubisoft account?
    You can find how to manage your linked accounts here: https://support.ubisoft.com/en-GB/Article/000075524
    Share this post

  5. #5
    still not working, can you verify somehow if the epic games launcher is linked to the ubisoft account? because i entered the website you've sent me and i dont have the epic games logo there so i can connect
    Share this post

  6. #6
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    2,670
    I have checked and can see that there is an Epic account linked to your account already. To unlink this on our side you will need to contact us on our social media channels via a private message here:

    Facebook

    Twitter

    Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

    Thank you.
    Share this post