Hello everyone!
We know that many of you will be giving and receiving Ubisoft games this holiday season, so we've created a list of helpful resources to make sure everything goes smoothly!
Getting Your Ubisoft Account Ready
- Managing accounts linked to your Ubisoft account
- Support for 2-Step verification queries
- Changing the email on your Ubisoft account
- Changing the password on your Ubisoft account
- Cannot Log in to your Ubisoft Account
- Activating your Ubisoft Game from Epic Games store
Ubisoft Store Orders
- Frequently asked questions about Ubisoft Store purchases
- Shipping information
- Downloads and activations
Game Specific Information and Troubleshooting
- Immortals Fenyx Rising (PC, PS4, PS5, Xbox One, Xbox Series X | S, Nintendo Switch, Stadia)
- Watch Dogs Legion (PC, PS4, PS5, Xbox One, Xbox Series X|S)
- Assassin's Creed Valhalla
- Rainbow Six Siege
- Just Dance 2021
General Troubleshooting
- I'm experiencing connectivity issues. What can I do?
- I'm experiencing crashing issues on PC. What can I do?
- My game is crashing on PS4. What can I do?
- My game is crashing on Xbox One. What can I do?
- I'm having trouble running my game smoothly on my Nintendo Switch. What can I do to fix this?
- What can I do when I experience technical difficulties while playing on Xbox Series X|S?
If you need further assistance, please visit our support site. Our support offices will be closed from December 23 - December 25. We will also be closed on December 31 with normal business hours resuming on January 2. However, you can still create a support case during that time and we will get back to you as soon as possible. Thank you for your patience and understanding during the holiday season! Happy Holidays!