1. #1

    Game is not launching when clicking the "play" button

    Hi TechSupport,

    I recently purchased Rainbow Six Siege Ultimate Edition and after I installed the game, the game is not launching.
    The title of the game is "Tom Clancy's Rainbow Six Siege" while vulkan version is named "Tom Clancy's Rainbow Six Siege -
    The first version of the game is not running/playing at all while the Vulkan version runs perfectly.

    I would like to know why the first option is not running at all?
    For more than 10times i clicked "PLAY" then the Rainbow Siege starting interface (small box)" is being loaded then afterwards the game will not run.

    I always monitor the button of "PLAY" in the UNIBISOFT CONNECT and after clicking the PLAY it will turn to grey, then the game will load then it will stop then the "PLAY" button will go back to a clickable button.

    Please help.

    Their customer support ticketing is currently disabled so I do not know how to contact them.

    Thanks!

    BR,
    Ruzz
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  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    2,670
    Hey! Sorry to hear that you are encountering this issue.

    Can we ask that you please try verifying your game files: https://support.ubisoft.com/en-US/Article/000060529

    If the issue persists please let us know.

    Thank you.
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