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  1. #1

    Gave Saves Disappear

    Twice now I have had my saved game disappear from my queue. 70 hours of game play wasted. I cannot get any acknowledgement, response or resolution from Ubisoft. WHat the hell?
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there LDHIGGINS17! Welcome to the forums

    I'm sorry to hear this. Can you let me know if you noticed any specific behaviour occur prior to losing your saves, such as a game crash or any error messages showing? This will help us to take a closer look.

    I also suggest trying some basic Xbox troubleshooting steps. Thanks!
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  3. #3

    Same here

    I lost entire Vinland journey. Hours of gameplay gone!!!
    It wasn't the first time
    WTF is going on. I played Odyssey and Origin with no issues
    Ubisoft, your cloud save sucks.
    How can I shut it off
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  4. #4
    CmdrDenis's Avatar Junior Member
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    Nov 2019
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    5

    Same issue save game just gone

    I see others have same issues.
    Xbox one x, elite controller 2. Testing 40 hours battery it ran 51 hours before needing recharge. Replaced controller went to your store and did purchases, the game refused to save, tried many time does not work
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  5. #5
    Same here i get no saves what so ever manual or auto, when i go to manual save it says not available, and auto saves are not there.
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  6. #6
    Is there any update on this as i am having the same issue, no auto saves are working shows saved symbols and there is no save and when i go to manual save it says it’s currently not allowed!
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  7. #7
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Hey folks,

    Thanks for the updates on this.

    Just to confirm - did you crash before losing the save game or did it simply not load when launching the game again?
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  8. #8

    same problem

    game autosaves and allows me to save but after restarting console progress is lost.
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  9. #9
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Nov 2017
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    Hello Vikings,

    Sorry to hear that you lost your progress. I can see that this issue is being investigated at the moment by the development team. Could you please provide us with more details:

    Which platform do you play on?
    If playing on Xbox Series X, are you using the "quick resume" feature with Valhalla?
    What is the extent of your progression loss? (An approximate value in hours would be helpful)
    Do you share your console / PC with anyone else who plays the game?
    Did you experience any crashes, freezes or error messages prior to your progression being lost?
    Has this issue happened only once, or multiple times?
    What was the last quest, world event or activity that you completed before your progress was lost?
    When last saving your game, did you create a new save slot, or overwrite an existing one?
    Are you mainly relying on autosaves, or making regular manual saves?

    Can you please provide us with the above through our dedicated forum here? Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.
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