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Junior Member
Have exactly same issue and just raised a new thread.....airplane mode has no positive effects for me, tried this on two iOS devices !
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Ubisoft Support Staff
Hey there guys!
guest-nXClOVOo - Thank you for sharing the workaround here!
ljaysaw - I have responded to you in this thread. In future, please avoid posting in multiple threads about the same issue, as this can cause miscommunication and for information to be lost. Thanks!
melanr - I'm sorry to hear that you're encountering this issue. Have you been able to try the suggested workaround? If you haven't already, I'd also suggest trying the steps on this troubleshooting article.
If the issue still persists, please can you open a support ticket so our team can forward this for investigation. You can reach our support teams here:
- Open a Support case
- Start a Live chat (Please check your regional opening times!)
- Twitter and Facebook
When opening a support case, please can you attach the following images, as these will assist in the investigation:
- An image of your phone's IPV4 Address. You can find this by doing the following:
Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.
- An image of your console's IPV4 Address. You can find this by doing the following:
Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.
Thank you!
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Junior Member
Well If you actully worked to resolve this you wouldn’t have the need to try and stop people from creating separate threads. It indicates how serious this issue is and I am afraid most of the forum will end up like it if you don’t hurry to resolve it or offer customers refunds! Vendors are refusing refunds because the game has been opened! What actual updates do you have anyway? Everytime we check all you say is it’s with development team. Well what stage are they at? We’re not stupid
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Ubisoft Support Staff
@ ljaysaw - We had no further information on this issue at present.
Once there is any information to share, it will be communicated officially.
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Junior Member
Well I do think you need information on the issue to present to your customers. I purchased this game at launch. It’s not worked since launch. When will it be fixed? What’s the devs said? Don’t say no information at present as it makes Ubisoft look pathetic. It cannot take two months to investigate !
There have been refund requests, please advise how we go about this? Vendors are refusing because the games are opened. You either need to offer customers a refund as it’s been launched defective and not fixed or give people a timescale. What part of this is acceptable ?
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Ubisoft Support Staff
I'm afraid that we cannot provide a definite time-frame for a fix, ljaysaw. Please rest assured that the development team are investigating this issue further. At this moment in time, we have no further information to share. Once we have an update, it will be posted within the forums, so please keep an eye out!
If you'd like to seek a refund, you are welcome to do so. You will need to contact your original retailer to do so. If you purchase the game from the Ubisoft Store, you can open up a support ticket here. I would recommend checking out our digital and physical returns policy prior to opening your support ticket.
Thanks!
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Ubisoft Support Staff
Hey guys,
Thank you very much for your patience while the team have looked into this issue
The Just Dance Controller App has had an update with v 7.1.0, please make sure you're running the latest version of the app and please let us know if you still have connection issues!