1. #1

    Xbox Serie X and just dance 2021

    Hello,
    i can play with android phone but when i try to connect with Apple phone, just dance controller can't find my game
    Support doesn't answer

    does someone has the same problem or a solution ?

    thanks you
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  2. #2
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there Djantalu! Welcome to the forums!

    I'm sorry to hear that you're encountering this. Our team are currently investigating this issue further, and would like some additional information.

    To help us to take a closer look at this, please can you open a support ticket? You can reach our support teams here:
    - Open a Support case
    - Start a Live chat
    - Twitter and Facebook

    Once you have opened a support ticket, please can you attach the following images, as these will assist in the investigation:
    - An image of your phone's IPV4 Address. You can find this by doing the following:
    Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.

    - An image of your console's IPV4 Address. You can find this by doing the following:
    Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.

    Thanks!
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  3. #3

    Xbox-Serie-X-and-just-dance-2021

    I have the same problem, tried it with differen iPhones, but cannot resolve.
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  4. #4
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Jun 2020
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    Originally Posted by guest-xJPHWAmp Go to original post
    I have the same problem, tried it with differen iPhones, but cannot resolve.
    Hey there,

    As above, can you please contact us with the following images;
    - An image of your phone's IPV4 Address. You can find this by doing the following:
    Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.

    - An image of your console's IPV4 Address. You can find this by doing the following:
    Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.

    So we can look into this, as well as the exact iPhone model(s) and iOS versions you're using

    Thank you!
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  5. #5
    I also have the same issue. I have tried on iPhones 11 Pro and 8 plus running on iOS 14.2. Quite frustrating and disappointing for my kids since they received the X Box Series X for Christmas along with a bunch of games. Just Dance 2021 is the only one having any issues.
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  6. #6
    Originally Posted by Djantalu Go to original post
    Hello,
    i can play with android phone but when i try to connect with Apple phone, just dance controller can't find my game
    Support doesn't answer

    does someone has the same problem or a solution ?

    thanks you

    **** I have the very same issue!!!!

    Multiple iPhone (11, 8+ and XR) with Just Dance controller app not connecting to Xbox series X.

    However, an android phone was able to connect fine.

    Yes, all connected to same WiFi network. (Xbox LAN connected to same network. It Must be correct because an android phone controller worked fine).

    We’ve uninstalled and reinstalled the app on iPhones. We’ve powered off/on phones. What else can we do? Please help
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  7. #7

    iPhone 8+ Pairing with Game

    I’ve been having the same problem and it’s very disappointing for child and I. I’ve been trying to connect the game with my smartphone (iPhone 8+) since Christmas and I’m always getting the oops error. This is becoming frustrating and I need help connecting my smartphone so my child and I can play.
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  8. #8
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Mar 2017
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    7,279
    Hey folks,

    Thanks for the updates on this issue!

    This has been reported to the team and is under investigation.

    Regretfully, we have no further information at present.
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  9. #9
    Originally Posted by guest-OnqoRhOp Go to original post
    I’ve been having the same problem and it’s very disappointing for child and I. I’ve been trying to connect the game with my smartphone (iPhone 8+) since Christmas and I’m always getting the oops error. This is becoming frustrating and I need help connecting my smartphone so my child and I can play.
    It has been suggested on another thread that putting the iPhone to Airplane mode and then reconnecting Wifi does the trick for some. It does for me.

    Also make sure to fully quit the game each time before trying to connect a phone. Even restarting the console does not quit the game usually, thanks to the quick resume feature. You will have to navigate to your home screen and force close the app, then restart. Only then will the game generate a new code for connecting a device.
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  10. #10

    Same issue - but also can't submit a case to raise it

    Went round in circles on the website trying to submit a case, absolutely ridiculous.
    Bought this because it worked when we played in trial but now wont on the full version.
    Kids phone (iphone 6) works fine, mine (xs Max) will not at all.
    Not impressed.
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