1. #1

    game will not start

    hi , just download game this morning & i get, trials rising launch error failed to start the game (2) this the ONLY ubisoft game saying this !
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  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey, B_SoF!

    Sorry to hear that your game is not starting. Can I ask you to try the following:

    Run the game with ADMINISTRATOR RIGHTS.

    Verify your game files.
    It is possible that the installation of your game is faulty. To fix this, please verify your game files:


    Ubisoft Connect

    EPIC GAMES LAUNCHER
    STEAM

    Disable Background Applications.

    Make sure your OPERATING SYSTEM is UP TO DATE.

    Reinstall Ubisoft Connect.

    Update your GPU Drivers:

    AMD
    NVIDIA

    Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

    Thank you.
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  3. #3
    I have had the same issue for over a year and no resolution from Ubisoft. I have requested assistance many times before and running as ADMIN does nothing different. Same error. This is the only game it does it on. Fix your game please.
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  4. #4
    Logitech makes a wired controller that will work for around $20 if you need a temporary fix (I've never had an issue with mine)
    However, I'm kind of surprised this issue has still not been fixed. This should be a top priority.
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  5. #5
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hello there Barznstarz!

    I apologise for the delayed response. I'm sorry to hear you're encountering trouble when starting Trials Rising. If you have not already, please can you try all of the steps provided on this support article.

    If you're still unable to launch the game after trying these steps, please can you open a support ticket so our team can take a closer look at this issue? You can reach our team in the following ways:

    When opening a support ticket, please include an MSinfo and a DxDiag. Additionally, please can you include an image of the error message you're receiving when you launch the game. This will help in further investigation.

    If you have already opened a support ticket, please don't hesitate to share your ticket number so we can take a closer look.

    MadMotoMan - Thanks for taking the time to share your workaround!

    Thanks!
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