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Ubisoft Support Staff
*READ FIRST BEFORE POSTING* Common issues and frequently asked questions
Hello, and welcome to Immortals Fenyx Rising support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Discussion.
In this thread, you will find commonly asked questions in this forum, as well as self-help resources:
Frequently Asked Questions
Details on editions, season pass, and pre-order content
Known Issues
If you need further assistance, please click here!
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Ubisoft Support Staff
Frequently Asked Questions
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Ubisoft Support Staff
Details on editions, season pass, and pre-order content
Below you will find details on editions, season pass, and pre-order content
Editions
Standard Edition
- Immortals Fenyx Rising (Game).
Gold Edition- Immortals Fenyx Rising (Game).
- Season Pass
Season Pass
Owners of the Season Pass will get access to three post-game story expansions:
- A New God
- Myths of the Eastern Realm
- The Lost Gods
Preorder content
You can access the mission A Tale of Fire and Lightning by pre-ordering the game and the mission When the Road Gets Rocky by pre-ordering the season pass. For information on redeeming a pre-order code can be found in this FAQ. You will be able to access this content after the tutorial.
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Ubisoft Support Staff
Still need assistance?
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.
Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.
To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
- An example of a good title: Ubisoft Service is currently unavailable error
- An example of a bad title: HELP ME PLEASE
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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Ubisoft Support Staff
Contacting Ubisoft Support
Information on contacting Ubisoft Support can be found below:
Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.
Ticketing system