1. #31
    Hello all,

    two things you need to do:
    1)
    port-forwad the following:
    TCP: 3074
    UDP: 88,500,3074,3544,4500

    2)Airplane mode

    and connects - for sure we need the reply from UBISOFT when the issue will be resolved - but we have a workaround.
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  2. #32

    Android FAILED with Xbox X

    I purchased Just Dance 2021 on my XBOX X. Cannot connect the Android Phone "Just Dance Controller". Tested on 3 phones. All failed.
    I have tried the following;
    Connect same WIFI with XBOX, Android Phone. Result FAIL.
    Connect LAN to the router and Android Phone with WIFI. Result FAIL.
    Restart all devices, XBOX, Router, Phone. Result FAIL.
    Use Phone A as HotSpot, connect XBOX, Phone A and Phone B to HotSpot. Only Phone A success. Phone B Fail.
    Put XBOX in DMZ. Result FAIL.
    Setup Port Forward to XBOX for port, 80,443,3074,53,80,500,3544,4500. Result FAIL.
    Test Network connectivity on XBOX. All passed.
    NAT and uPnp. Enabled.
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  3. #33
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Thanks for the updates on this issue, folks.

    This has been reported to the team and is under investigation.

    Regretfully, we have no further information at present.
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  4. #34

    Taking the mick!

    Please refund my purchase this is a joke!
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  5. #35

    X Box Series X - Just Dance 21 & iOS not working

    Absolutely disgusting levels of support from Ubisoft. This was a present for my wife, Christmas Day load it up and guess what IOS doesn’t connect to the game via the JD Connect App. Support call logged on 27th and have had ZERO updates.

    Huge flaws here and lack of testing from Ubisoft. Seems many have the same issue and the team are struggling to resolve this. Launch a game that cannot be used! How is that acceptable!

    My case number is 13706642

    Details of my case/issue

    Purchased JD 2021 as a gift on the x box series x. All devices in same wireless network with no connection issues to the web. Over 150mbs down and 30mbs up. Tested on all devices. Downloaded JD Connect App for iOS as per on screen instructions QR code. Then followed steps and selected JD 2021 entered the pairing code and the app just appears to load with circle rotating and comes up asking me if I have connected your smartphone and platform to same network. The answer is yes and continues to try and connect with no positive results. The final message then appears stating we are unable to connect your smartphone. Something isn’t set correctly I’ve tried everything, power cycling. Rebooting iPhones cold restarts and even Xbox....tried wired and wireless connections to same network... I have tried the app on multiple devices with no successes Your support faqs are not helpful at all as most seem to be for early versions of this game. I am really disappointed at the lack of documentation and steps to try and resolve this, even posting a support ticket is a challenge as it seems to state chat is the only option which is not available!!!!! Is there a massive issue with supporting this on the new Xbox or something?

    What really annoys me is Ubisoft’s lack of customer care, give us updates, tell us what’s wrong, tell us how long to resolve! This issue is with your game not our devices!!!!
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  6. #36
    What is the latest on this? My support ticket hasn’t been responded too since Christmas, forum threads not being updated. When will this be resolved? When will we be able to use this game?

    It’s shocking customer service, we have paid money for this game and it’s not useable because of your software.
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  7. #37

    Not possible to connect on Xbox Series X

    I am not able to connect any of the 4 smartphones (2 android and 2 iPhones) As controllers to Just Dance 2021. No help from support since 31 December - they claim I do not know how to connect to WiFi...

    All connections work perfectly fine on a Demo version of the game, but when I launch the full version it is not possible to pair with my smartphone, even though all settings (Ports, firewall etc) are the same. What is the problem? How is it even possible? Looks that it is a common issue (same for my friend and on forum), unthinkable that Ubisoft is doing nothing about it... Is refund the only possible solution?
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  8. #38

    Same here

    I have exactly the same issue... Connection worked fine on a Demo version of the game, but when I purchased a full one, it is not possible to connect. I feel cheated. As I can see from the forum it is a very common issue, it is insane Ubisoft is doing nothing about it.
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  9. #39
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hey there guys!

    ljaysaw - I've moved your thread into this ongoing one. In future, please can you check for an ongoing thread before creating a new one, as this helps to keep all the information in one place.

    Thank you for continuing to update this thread with your workarounds and experiences. I'm sorry to hear that this issue still persists for some of you, even after trying the suggestions within this thread. Please note that we have no further information to share regarding the investigation at this time, and apologise for any inconvenience caused. Please rest assured that our dedicated teams are looking into this further.

    I apologise for any delays in responding to your support tickets. Please note that we are currently experiencing a high volume of contacts, so our response times may be slower than usual.

    If you haven't already, please ensure you have tried all of the steps on this troubleshooting article first.

    If you are encountering this issue when trying to connect your iPhones on your Xbox Series X|S, please can you try the workaround suggested within this thread. You can set your phone to Airplane Mode and activate the WiFi after doing this. This seems to have helped several players experiencing the issue within this thread.

    If the issue still persists, please can you open a support ticket so our team can forward this for investigation. You can reach our support teams here:
    - Open a Support case
    - Start a Live chat (Please check your regional opening times!)
    - Twitter and Facebook

    When opening a support case, please can you attach the following images, as these will assist in the investigation:
    - An image of your phone's IPV4 Address. You can find this by doing the following:
    Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.
    - An image of your console's IPV4 Address. You can find this by doing the following:
    Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.

    Thank you!

    KobZ712 - If you would like to request a refund, please can you open a support ticket so the dedicated team can take a look at your request. I recommend checking out our digital and physical refund policies first.
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  10. #40

    Already have a ticket and still no resolution

    I have had a ticket open now for some weeks. The airplane mode workaround doesn’t work on the latest iOS and the ports are all open. I have sent all the images anyone could ever want.

    This is now frankly pathetic - am I ever going to have this issue resolved?

    It’s a small expectation that if this is the ONLY way to control the game that you would be across software updates where relevant and be able to rectify things quickly.

    Rob
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