[Connectivity/Multiplayer]Just dance (XBOX series s) not connecting to smartphones | Forums

[ljaysaw]

Is there a specific reason why Ubisoft do not like multiple threads for the same issue? Is it because it makes it look like you have a major issue? It feels like this is all being watered down. I raised a new thread as this clearly states series s, I have the series x. Do you know more than you are letting on here?

Do you actually know the severity of this? You have released a game for a console stating it’s fully compatible with iOS and the x box series x?

What is the refund policy for physical discs? Can I walk into a store with my receipt and they will give me my money back? They won’t even know about this issue. Clearly your development teams have been working on this for considerable time as I logged this just after Christmas.

Why can you not provide any of your customers with an update? You don’t update your tickets and you don’t update the forums apart from saying it’s with development!

What have the devs said? Are they so confused they don’t know how to resolve this after weeks of investigation?

Updates please, not standard silly non update responses. This is an awful example of Ubisoft I have to say.

Launching games that don’t even work!?!!!

[Tipex]

Tried to get a refund from Microsoft but they straight out denied it because we used the game... yeah to find out that it doesn’t work..... awesome

[ljaysaw]

That’s totally unacceptable! Ubisoft tell you to contact the vendor and they straight out deny refunds because we tried to use the game! Unisoft need to do something here.

They need to step up the resolution of the problem that has existed since the release of the game!!! Or tell vendors to refund customers because of this serious glitch.

I have never in my life experienced such awful service from a game developer

[Ubi-Redbeard]

Thanks for the updates on this issue, folks.

The team are still looking into this.

Regretfully, we have no further information at present.

[ljaysaw]

Updates on this please? It’s probably about time you provided us with refund details , no information whatsoever on the issue and no updates....how do we get refunds if vendors are not honouring them!?

[MarcinW17]

Ok guys, as I am tired of all the support staff telling me once again to check if I can connect to WiFi...

So one more time, form the very beginning. I have the latest Xbox Series X, with all the latest updates installed. I have first installed a demo version of Just Dance 2021 and it worked fine with both iPhone and Android as controllers. Without changing any settings on the router and staying connected to the same WiFi on all devices, I have installed a full version of the game. The full version does not connect to my iPhones despite trying all the suggestions from the forum. It is sometimes possible to connect an old Android phone, but only when the data transfer is off and the phone is in Airplane mode, with only WiFi enabled. Since I and my partner typically use iPhones, I want to connect using this device, preferably without any “tricks” like airplane mode, since it is possible in the demo version. Browsing through the forum I can see that this is a very common issue. So can you please fix this issue? As now I cannot enjoy the product as I should be able to.

I suppose that if such issue was with the demo version, and nobody would buy the full game, Ubisoft would fix it immediately...

[ljaysaw]

It’s nothing we’re doing wrong, there’s a massive issue which Ubisoft are not giving us any updates on. A customer should only need to follow instructions provided. Clearly there is a lot more to this. There are major issues in connectivity it seems. It looks to me like the iOS app does not see the game.

Looks to me like they can’t resolve this. What concerns me more is they are not telling us how to get refunds. I spoke with many vendors and they say no refund can be given if game has been opened.

Ubisoft need to step in here. This game has been like this since launch and they have done nothing!

[Keruj1981]

I also had a problem connecting the application with xbox series s. It was enough to turn off VoLTE on the phone. Everything works now. Ubisoft team is ashamed that you can't fix this.

[ljaysaw]

The element I am most annoyed about is I logged this issue just after Christmas. I have had no advice, guidance whatsoever. I have chased and chased with absolutely no updates. It’s shameful, such a awful experience. Support staff don’t seem to be getting the information from the devs to us. All I have heard is it’s with the devs and no updates. How is that acceptable? Keep customer informed of what progress is being made!!!!! Or offer them a refund if you can’t meet that expectation

[Ubi-Redbeard]

Thanks for the patience with this, folks.

The team are still hard at work investigating this issue.

In the meantime, a potential workaround for this is to put your phone in airplane mode and then switch on just the wifi.

This has worked for some players so do let me know if this helps!