1. #11
    Just dance controller app does not connect.
    Phone and xbox one s are on the same wifi network, i have tried 20 times, restarting xbox, phone, etc.
    Phone is samsung galaxy 9 but tried with iphone too. Same problem.
    Please help how to make them connect!
    It is a very annoying situation since it was an xmas present! Chat does not work so cannot attach Screenshots...
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  2. #12

    Just Dance Controller

    Hi, I have a new Xbox X with Just Dance 2021 and am trying to get the Just Dance Controller app installed on iPhones for my girls to play. I have been successful with an iPhone 8, but cannot connect a iPhone 10 or 11 to the game, so we are stuck with one controller. It keeps saying "OOPS! We are unable to connect your smart phone. It seems something isn;t set correctly".


    The iPhone 8 has IOS version 12.5 whereas my iphones 10 /11 are 14 and greater.

    I have seen most of the other threads. Hopefully this helps resolve it.

    A response from UbiSoft would be nice also.

    Matt
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  3. #13

    Airplane mode

    Guys,
    Just got it working with the iPhone it didn’t work before.
    I saw someone suggesting to put phone in airplane mode and as soon as I did and tried to pair the phone, it worked!
    Give it a try. It won’t hurt.
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  4. #14
    Ubisoft, I have raised a serious issue with your game above along with others. I paid full retail price for this Christmas gift and it does not work with the Xbox series x and JD controller, not just me many others.

    I’d like to know why you offer zero customer support? Your technical tickets are not submittable because for some reason you only offer live chat, which clearly isn’t hosted.

    I am appalled by the levels of service here
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  5. #15
    It really helped - Airplane mode and turn on wifi - Thanx!!!!!!
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  6. #16
    Originally Posted by guest-Zpq9ouKo Go to original post
    Guys,
    Just got it working with the iPhone it didn’t work before.
    I saw someone suggesting to put phone in airplane mode and as soon as I did and tried to pair the phone, it worked!
    Give it a try. It won’t hurt.

    How did you do it? Soon as I put my phone into airplane mode it switches Wi-Fi off and the app doesn’t work because I have no Wi-fi connection?
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  7. #17
    Originally Posted by ljaysaw Go to original post
    How did you do it? Soon as I put my phone into airplane mode it switches Wi-Fi off and the app doesn’t work because I have no Wi-fi connection?
    Turn on airplane mode and then turn on the wifi back again.
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  8. #18
    Originally Posted by guest-Zpq9ouKo Go to original post
    Turn on airplane mode and then turn on the wifi back again.
    Yea did all that and then went into the App enter the paring key and it just doesn’t connect
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  9. #19
    Originally Posted by ljaysaw Go to original post
    Yea did all that and then went into the App enter the paring key and it just doesn’t connect
    Sorry to hear that. It works for me every time. Make sure keep the airplane mode and WiFi on whilst playing the game.
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  10. #20

    Airplane mode with Wi-Fi turned back on WORKS!

    This work-around worked for me. I've got an XBOX series S and an iPhone 12. Thank you OP.
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