1. #1
    hhrhhr's Avatar Junior Member
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    game not started

    Running the game
    Unable to start the game. Check if the game is installed correctly ...
    I re-specify the directory into which Uplay loaded the game, the files are checked, the message "All game files found" appears, but the launch again fails with the error "Unable to start the game".

    . .
     2 people found this helpful
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  2. #2
    Same problem, but how to resolve?
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  3. #3

    Same problem here

    I've got the same problem here. Reïnstalled game, verified game files, etc. Still not working
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  4. #4
    Have the same problem
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  5. #5
    Reinstalling the Uplay launcher fixed it for me.
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  6. #6
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Hey there guys!

    Thanks for sharing your workaround, cosmotherobot! If you encounter this error, we would actually recommend a clean installation of Ubisoft Connect. You can read more about the steps here.

    If the issue persists after trying all of the steps on the FAQ, please don't hesitate to update this thread!
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  7. #7
    hhrhhr's Avatar Junior Member
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    Сlean reinstall didn't help.


    p.s.
    …we are limiting our email support and moving all available forces to chat to provide live support for our players.
    but the chat has not been working for several days:
    Chat is currently unavailable. Please choose another communication method.
    Therefore, it is not entirely clear whether it is worth buying in-game DLC if the main game is not completely functional.
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  8. #8
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Thanks for updating us, hhrhhr. I'm sorry to see that a clean installation didn't help.

    Please note that verifying files is different to a clean installation. Just to confirm, did you fully uninstall and reinstall Ubisoft Connect?

    If so, I would recommend opening a support ticket. You can reach our support teams here:
    - Open a Support case
    - Start a Live chat (Please check your region's opening times first!)
    - Twitter and Facebook

    When creating a support ticket, please can you attach an MSinfo and a DxDiag, as these will help our team to take a closer look at your system. Please also include all troubleshooting steps you have tried in your case notes.

    Thanks!
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  9. #9
    hhrhhr's Avatar Junior Member
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    Yes, I did everything that is indicated in the article https://support.ubisoft.com/Article/000063173
    Additionally, before reinstalling, I manually deleted the directories:
    Code:
    %ALLUSERSPROFILE%\Ubisoft
    %ALLUSERSPROFILE%\Ubisoft\Ubisoft Game Launcher
    %APPDATA%\Ubisoft
    %LOCALAPPDATA%\Ubisoft Game Launcher
    The last two were deleted in both the user and the administrative account.

    However, after another download and installation of the game, the situation did not change.

    And if I manually run the executable %UplayLibrary%\Starlink - Battle for Atlas\Starlink.exe
    Sorry, this application cannot run under a Virtual Machine.
    Since in the next topic this problem has not been resolved in a year, I believe that the situation is similar here.
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  10. #10
    hhrhhr's Avatar Junior Member
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    I seem to have figured out the source of the problem.
    I have a regular user account for games. But when installing the game, Ubisoft Connect makes registry entries for the administrative account, so when the game is launched as a regular user, it does not find the HKEY_CURRENT_USER\SOFTWARE\Ubisoft\Starlink\Instal lDir key.
    In this case, the above error occurs ("unable to start the game").
    If you manually add this key to the registry with an indication of the game directory, then at startup we see swearing about the virtual machine...
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