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  1. #1

    Far Cry 4 refusing to load despite troubleshooting

    Hello this is my last port of call as ubisoft support literally is uncontactable due to the phone line and chat service being turned off for whatever reason
    Incredibly dissapointed (i apologise for any spelling errors or bad wording, english is not my best language)

    I had bought far cry 4 today and it will no load, it stays on the first loading screen after launch and uses 100% of my GPU's utilisation but never progresses

    System specs:
    I7 6700K 4.0 GHz core clock
    16GB 2133MHz DDR4 ram
    RTX 2060 super OC edition (i am aware of the mild bottle neck)


    I want a refund as this is unplayable and i spent about $30 USD on it. no length of troubleshooting will fix this game, same result no matter what i do and ubisoft support is not contactable at this time, which is quite bad on their part
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  2. #2
    I forget to ad i am using Windows 10 home 1909 build 18363.1198
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  3. #3
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    runs fine here
    Intel Kaby Lake I5 7600K @ 4.4 GHZ <(via asus auto tune in my bios )
    Cooler Master 212 Hyper evo \ 120 MM RED led fan
    ASUS ROG STRIX z270 H GAMING motherboard
    16 gig of Crucial Ballistic Sport DDR 4 2400 ram\ 4 X 4 gig dimms <(in dual channel mode)
    Gigabyte Windforce 2 GTX 1060 OC model \ 6 gig vid card
    500 gig Samsung 840 EVO SSD \ boot drive
    2 TB 7200 rpm hard drive
    Seiki LC40G81 40" 1080p 120Hz LCD HDTV
    Windows 10 Pro 64 bit

    you should not see any bottleneck with far cry 4 and your system if any

    step 1 verify your game files

    step 2 exit out of all back round applications and try the game after a clean boot ,
    https://support.ubisoft.com/en-US/Article/000063761

    in case one or more is interfering with the game loading properly and make sure you are launching ubi connect as well as the game with ADMIN rights enabled


    step 3 make sure you installed the updated version of the UBI connect software
    https://ubisoftconnect.com/

    Additionally, for other issues you may wish to look into, that may be the cause of your problem ...


    Please see the Ubisoft Support Troubleshooting page here
    https://support.ubi.com/en-GB/faqs/0...oubleshooting/


    If you still have an issue, Please Contact Ubisoft Support Directly.
    you can do so from that above LINKED page .. or here...to open a support ticket / case

    https://support.ubi.com

    also if you got the game on steam DO NOT use the far cry 4 map editor it will brick your game .. steam needs to fix that .. and they have not in over a yr since STEAM broke it
    see also these posts about the map editor issue


    WITH THE STEAM VERSION OF THE GAME
    https://steamcommunity.com/app/29811...4964985644034/
    https://steamcommunity.com/app/29811...0247641982223/
    https://steamcommunity.com/app/29811...6410443376001/
    https://steamcommunity.com/app/29811...0678162154886/
    https://forums.ubisoft.com/showthrea...-but-fixed-now < see this post for a reg fix .zip by Steve 64B
    https://forums.ubisoft.com/showthrea...1#post14285917
    and
    https://steamcommunity.com/app/29811...0552302510872/
    https://steamcommunity.com/app/29811...3905422187400/

    THE UPLAY ONLY VERSION DOES NOT HAVE THIS PROBLEM ..
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  4. #4
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    also you can reach out to UBI SUPPORT pretty much 24 / 7 on twitter and facebook as well as open a support case at any time on the UBI support web site by creating a support ticket

    you can open a support ticket with Ubisoft Support at https://support.ubi.com


    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
     1 people found this helpful
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  5. #5
    I do no use twitter but thank you for your help, i tried those solutions to no avail, however i found this thread which showed me that a registry directory was the issue, following it fixed my problem
    https://forums.ubisoft.com/showthrea...-but-fixed-now
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  6. #6
    it was the uplay only version, i should have specify this in my original post
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  7. #7
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Originally Posted by ItDontGo_up Go to original post
    I do no use twitter but thank you for your help, i tried those solutions to no avail, however i found this thread which showed me that a registry directory was the issue, following it fixed my problem
    https://forums.ubisoft.com/showthrea...-but-fixed-now
    I'm pleased to hear that you have resolved the issue and can now play Far Cry 4, I hope you enjoy the game.

    If you experience any further issues, please let us know.
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