1. #31
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Thank you Valkyrie743 for letting us know that enabling the Ubisoft Connect overlay is what resolved this for you!

    sarmaxion, here is the connection troubleshooting guide that we would like you to complete.
    Share this post

  2. #32
    sarmaxion's Avatar Member
    Join Date
    Nov 2012
    Location
    Serbia
    Posts
    50
    I have completed every step in the guide except port forwarding. I can't forward ports on my main router I got from my ISP, because i am behind CG NAT and have dynamic IP adress. But I would like to point out that Hermes store did work for me in the past when I first started the game, at least most of the time. So, I don't think ports are the cause of this. Only now after I finished the game and played the DLC's as well and I came back to Titan save so I could play and finish and unlock everything that I haven't that the Hermes store stopped showing items and it wasn't working. I did try it with an older save that I have(before finished game) and it didn't work with that save as well.
    Share this post

  3. #33
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
    Join Date
    Oct 2014
    Location
    UK
    Posts
    2,509
    Originally Posted by sarmaxion Go to original post
    I have completed every step in the guide except port forwarding. I can't forward ports on my main router I got from my ISP, because i am behind CG NAT and have dynamic IP adress. But I would like to point out that Hermes store did work for me in the past when I first started the game, at least most of the time. So, I don't think ports are the cause of this. Only now after I finished the game and played the DLC's as well and I came back to Titan save so I could play and finish and unlock everything that I haven't that the Hermes store stopped showing items and it wasn't working. I did try it with an older save that I have(before finished game) and it didn't work with that save as well.
    Hey,

    Thanks for trying the steps that you can. Generally it is the port forwarding step that is the most important part of those step however. I understand it may have worked for you in the past, but sometimes just a silent update on your router or a small change on the network can cause something to change.

    Maybe you could try using a different connection temporarily to see if it something to do with your main connection? Such as using mobile phone data as a portable hotspot rather than the WiFi or wired connection that you are currently on?

    Alternatively, if you can log in at another location, such as a friends to see if the issue occurs there too?
    Share this post

Page 4 of 4 ◄◄  First ... 234