1. #41
    Same issue on Switch. It lands on the platform maybe 1 out of 100 pulls. Don’t these companies play test anymore??
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  2. #42
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Hello Heroes,

    Thank you for your update. I just checked and our team was unable to reproduce this issue, I'm afraid. Are you able to provide us with a few videos of this occurring? Many thank and if you have any other questions, please let us know.
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  3. #43
    https://stadia.google.com/capture/9b...c-1b659dc1bf03

    Here you are. Please fix this. Stadia, recorded right before posting. This is insanely annoying. I could sit here and make video after video of this happening.
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  4. #44
    Wow! I had been trying for hours then found this forum. As soon as I posted that video, I went back to the game and the ball went through >< just needed to complain I guess
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  5. #45
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    We're glad to hear that's been resolved for you, nolany87, thanks for the update!
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  6. #46
    Same issue here. 12 attempts and so far the ball has never made it to the top where the receptacle is on the second puzzle. It loses its momentum and either gets stuck in the second set of vents or missed them entirely and get stuck.

    https://stadia.google.com/capture/f2bee66a-c4cf-4cd9-ac61-5d8e94762a25

    The fact that it fails to get to the top more often than it succeeds makes me wonder why your team can’t reproduce it. There’s nothing I can do to influence it so I’m stuck until random chance allows the ball to make it to the top.
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  7. #47
    Originally Posted by Faeyth Go to original post
    Same issue here. 12 attempts and so far the ball has never made it to the top where the receptacle is on the second puzzle. It loses its momentum and either gets stuck in the second set of vents or missed them entirely and get stuck.

    https://stadia.google.com/capture/f2...1-5d8e94762a25

    The fact that it fails to get to the top more often than it succeeds makes me wonder why your team can’t reproduce it. There’s nothing I can do to influence it so I’m stuck until random chance allows the ball to make it to the top.
    I think you have to go to the middle of the platform (or at a distance where you can attract the ball towards you) and hold the key L1 + Triangle button on the PS4 controller, the ball will be attracted towards you... don't stay on the ledges of the platform.
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  8. #48
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Thanks for sharing that suggestion, OdyssOne24!

    It looks like you're at a different part of the vault to the original ball puzzle reported within this thread. Have you tried using Herakles's bracers to help you pull the ball towards you, Faeyth?
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  9. #49
    Just a big bump on this thread, the problem is still there on several of the platforms. Either the ball bounces around and goes somewhere its not supposed to, or its too slow and fall off. Im not gonna spend hours trying, this takes away all the fun of the game. This still has not been fixed after all this time.
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  10. #50
    Ubi-TheBerry's Avatar Ubisoft Support Staff
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    Originally Posted by Drinkalot86 Go to original post
    Just a big bump on this thread, the problem is still there on several of the platforms. Either the ball bounces around and goes somewhere its not supposed to, or its too slow and fall off. Im not gonna spend hours trying, this takes away all the fun of the game. This still has not been fixed after all this time.
    Hello Drinkalot86,

    Thank you for reaching out!

    This was believed to have been resolved some time ago as it could no longer be reproduced.

    If you're still encountering this issue, could you please provide a clip so we can pass it onto the team?

    Much appreciated!
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