1. #11
    UbiKobold's Avatar Ubisoft Support Staff
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    Feb 2020
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    Hey there everyone and I sincerely apologize for the delay in contact, but thank you all for your patience during these busier times. I am very sorry to see that you all have been missing your Gold Edition content. This issue is currently under investigation by the Game team. As mentioned above, please try re-installing the game if you have not already. However, if you are still unable to access this content, please create a support ticket here and submit a full-screen and un-cropped image of your proof of purchase receipt.
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  2. #12
    Originally Posted by UbiKobold Go to original post
    As mentioned above, please try re-installing the game if you have not already.
    I don't think this is possible with Stadia....
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  3. #13
    Could the issue be the way stadia is recognized? For Ubisoft connect challenges I see it marked as PC. For bonuses, people were either emailed a code or received a physical code in the case but stadia players have received neither.

    Also, to add, I have not received any gold digital bonuses either, and from posts I see on other sites, no one on stadia has.
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  4. #14
    Originally Posted by iivoodoo1 Go to original post
    Could the issue be the way stadia is recognized? For Ubisoft connect challenges I see it marked as PC. For bonuses, people were either emailed a code or received a physical code in the case but stadia players have received neither.

    Also, to add, I have not received any gold digital bonuses either, and from posts I see on other sites, no one on stadia has.
    Its a Problem on all Consoles Not only Stadia
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  5. #15
    Update to all, UBI marked my support ticket as resolved. They said it was fixed is last patch. This is not true. Below you can see my owned items.

    https://stadia.google.com/capture/bc...c-c98832ce1f03

    They said they'll send this to developers and then I'll get an update in the forums?? Uhh... No. Give me the freaking product I've paid for!

    I don't understand the hold up. We're not asking them to recode or reanimate or remodel the entire game. We're asking to be given items, most of which are available in the store.

    If that's too difficult, throw some in game currency at us. Do something! Don't just keep kicking the can down the road and making it blatantly obvious no one internally at UBI knows wth is happening.
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  6. #16
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey minebe4,

    Sorry to hear your issue was not resolved.

    The team implemented a fix a few days ago, can you confirm if that solved the problem for you?
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  7. #17
    Originally Posted by Ubi-Swaggins Go to original post
    Hey minebe4,

    Sorry to hear your issue was not resolved.

    The team implemented a fix a few days ago, can you confirm if that solved the problem for you?
    i can confirm that gold items are still bugged on stadia. i do not have access to the prism wings.
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  8. #18
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    2,991
    Sorry to see you're still experiencing this bobbyllama

    Would you be able to share screenshots showing you are still unable to access your content
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  9. #19
    Almost 6 weeks later. I still do not have my items. I'm almost done with game... FOR A SECOND TIME.

    These items completely lost their value at this point. The fact that people who bought gold edition on sale got items before people with preorder seems like such a scam.

    I'm beyond disappointed with how UBI handled this. It seems like such a simple fix. The content is there for people to purchase in game store. Such a slap in the face.
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  10. #20
    UbiExcellent's Avatar Ubisoft Support Staff
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    Sep 2019
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    1,269
    minebe4: I completely understand how frustrating this issue has been for you as well as for the others that have posted here, and am deeply apologetic about this. Looking into this further, I can confirm that our teams are still investigating this issue. As soon as we have updates to share with everyone, we'll do so here and on the game's official website.
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