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  1. #1

    Lost Season League Rewards

    I feel certain I did something wrong, but I can't figure out what, so here we are.

    I jammed through the Guardian event Monday, start to finish. Got every chest (I do NOT think I earned the backpack trophy). I did not claim any of the rewards. It didn't even occur to me until today, and there was nothing in my mail box, stash, character cache space, etc.

    I was under the impression that the rewards just automatically transferred when the season ended if unclaimed. Again, I'm assuming that the error is on my side but I can't figure out what that might have been. And it was kind of a lot of stuff (again, every single reward). Any help would be greatly appreciated so that I don't make the same mistake this season.

    P.S.- you guys hit it out of the park with TU 12, I'm still noticing all the little stuff that was added. Bravo..
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  2. #2
    Guess it's safe to assume that the whole "Don't fret, they'll be in your stash" thing true. Thats a shame.
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  3. #3
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Location
    UK
    Posts
    5,119
    Thank you for the feedback regarding TU12

    The rewards can be claimed from the vendor at the base of operations. However if you do not claim your rewards before the event ends then there should be automatically moved to your mailbox.

    As the items are not in your mailbox I would suggest contacting our support team on one of the following channels so they can look into this for you:

    Facebook
    Twitter
    Support Ticket
    Live Chat

    Please note that we are receiving a high volume of contacts, therefore it may take longer than usual to respond. Also the live chat service may be unavailable, apologises for the inconvenience.
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