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  1. #1

    Unlinking Xbox Account

    This is getting frustrating. My old xbox account that I never used was linked to Ubisoft Connect instead of my new one. I set a support ticket 3 days ago to see if they can fix the issue. Got a response the next day saying if I want to procced with unlinking. I said yes and it' s going on two days now with my old xbox account still being used as a reference account. Can someone please help me with this issue.
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  2. #2
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Sep 2019
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    Hey there SkyRider2049! I checked on your support portal case and see that you've verified your account and confirmed the conditions. As such, I've finished the unlinking of your old Xbox account from your account, so you should be good to relink your new profile. Let me know if you need any other help!
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  3. #3
    Thank you for helping with my issue.
     1 people found this helpful
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  4. #4

    Ajuda

    Estou com uma conta de referência antiga e eu não consigo desconectar e eu preciso porque todos os meus itens estão na conta que estou usando atualmente
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  5. #5

    Eu estou com o mesmo problema

    Originally Posted by SkyRider2049 Go to original post
    This is getting frustrating. My old xbox account that I never used was linked to Ubisoft Connect instead of my new one. I set a support ticket 3 days ago to see if they can fix the issue. Got a response the next day saying if I want to procced with unlinking. I said yes and it' s going on two days now with my old xbox account still being used as a reference account. Can someone please help me with this issue.
    estou com o mesmo problema
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  6. #6
    I need help too, im having the same issue, i already unlinked my old xbox account but i can't link my new account
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  7. #7
    I'm having the same issue. I'm not even sure how to unlink my old account.
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  8. #8
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
    Join Date
    Sep 2019
    Location
    USA
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    1,202
    Hi guest-kgJas8OF! I checked your support ticket, and see that you were able to get your Xbox account unlinked successfully. Please let me know if you need any other assistance!
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