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  1. #1

    It's pretty much impossible to buy the season pass/credits

    It is pretty much impossible to buy the season pass/credits (Ubisoft Connect overlay/PC/Windows10/display 3840 x 1080) The payment method selection and agreement checkboxes are almost entirely hidden behind the order summary and the bottom bar with the cta buttons. Also, this is really sad and annoying that I have to enter the payment details despite having a payment card added on the Ubisoft store website. I wanted to add a screenshot illustrating the problem but for some reason, this forum which is supposed to be a dedicated technical support forum (sic!) makes it difficult and doesn't allow uploading images but just adding from a link - ridiculous!
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  2. #2
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey angrybearduk!
    Can you upload the screenshot to an image hosting service like photobucket, or Imgur, and link us to it.
    Do you have the same issue when purchasing directly from our online store?
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  3. #3
    Hey, here is the link to the screenshot: https://imgur.com/dVwfBJ6

    Regarding the online store https://store.ubi.com/uk/home - no problems there. As far as I understand the online store and the game overlay are two different, completely separate entities, correct? If so, I wouldn't be even sure why would you even ask this question Speaking of the store - I really don't understand why it is not possible to purchase the season from the official Ubisoft online store?! It's insane, ridiculous and really annoying. I mean, OK – I can imagine there are some reasons, someone made this decision after all. But from the user experience and logic point of view, it simply doesn't make any sense. On the store.ubi.com I already have a working account with the payment card details already saved - I purchased there the game, right? Even if I didn't have the payment card already saved it is still a lot faster and easier to add one in a browser - especially if you use autofill like Lastpass or Google. It also feels safer to shop in a browser - you already know the shop, you can see https and certificate etc. The Ubisoft Connect in-game overlay offers none of these. You see a bugged summary/basket and you start wondering what else is broken. And then there is the actual payment screen – crude design, visually completely disconnected from the look and feel of the overlay – this doesn't speak security/credibility/trust. Quite opposite, it feels rather hacked/injected and dodgy - as far as I'm concerned
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  4. #4
    Ubi-Keo's Avatar Ubisoft Support Staff
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    Jul 2017
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    UK
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    Thanks for the image provided and your feedback, I will pass this along to the relevant team.

    As a workaround I would recommend purchasing any credits from the Ubisoft Store. With regards to the Season Passes, these are in game purchases that can only be purchased with The Division 2 credits, this is the same for all platforms.

    I can assure you that the Ubisoft Connect overlay is secure, however due to your screen resolution the overlay is overlapping.
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