im trying to play splinter cell conviction however when i start it begins to load then nothing,i get no error message whenever i try to start the game,ive tried verifying the files and they were all correct,ive tried clearing cookies,and ive tried uninstalling and reinstalling the game,and what makes it worse,i cant lodge a proper support case because it says chat is unavailable choose another option,however it doesnt give me another option,any help is appreciated,also i checked my system and i meet the requirements to play