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  1. #1

    Cannot enable DX12 in The Division 2 and The Division

    I have a RTX 2070. I tried to enable dx12 in The Division and The Division 2 and in both games, I restart and DX12 is not enable.

    A few weeks ago, I remember that I played The Division 2 with DX12 before the game crashed, so it has been working before. I tried

    1) reinstalling DX12
    2) Reinstalling the graphic driver 457.51
    3) Made a files verification of both games

    Nothing worked.

    Help!!!
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  2. #2
    dagrommit's Avatar Senior Member
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    Do you have a screenshot of your video settings from the game? Is the DX12 renderer option not available, or available but not selectable?
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  3. #3
    I can choose to put it in DX12. But when I do, the system ask me to restart the game. When I restart the game, DX12 is still off. I have the same problem with The division. All my games run with DX12, but only The Divisionand the Division 2 has the problem. And I know for a fact X time ago I could chhose DX12 and it will have stayed on. Something changed and I can figure it out.
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  4. #4
    Ubi-Ginge's Avatar Ubisoft Support Staff
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    Hi Ravenloft666!
    Do you still experience this after verifying the game files?
    (As a D&D player, I'm loving the username by the way!)
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  5. #5
    I verified the games files still the same problem
    I desintalled the entire game, scan my registry, shutdown the computer, rescan my registry and reinstall everything. Same problem.

    I found on the web that I could change the state.cfg files and put in it dx12=true instead of false. The problem that I have I cannot find that stupid files on my entire computer even with the search engine.
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  6. #6
    dagrommit's Avatar Senior Member
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    Originally Posted by Ravenloft666 Go to original post
    I found on the web that I could change the state.cfg files and put in it dx12=true instead of false. The problem that I have I cannot find that stupid files on my entire computer even with the search engine.
    It should be under "Documents\My Games\Tom Clancy's The Division 2". Make a backup before modifying it.
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  7. #7
    Originally Posted by dagrommit Go to original post
    It should be under "Documents\My Games\Tom Clancy's The Division 2". Make a backup before modifying it.
    Nope, not there.

    I don't have a files under documents/MyGames
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