Hello, and welcome to Immortals Fenyx Rising support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Discussion.
In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.
Gameplay and Content
Frequently Asked Questions
Details on editions, season pass, and pre-order content
Troubleshooting
Troubleshooting for technical issues
Known Issues
If you need further assistance, please click here!
Below you will find a list of frequently asked questions:
Accessibility
Accessibility features available in Immortals Fenyx Rising
Cross Platform Queries
Cross-platform content sharing in Immortals Fenyx Rising
Cross-progression in Immortals Fenyx Rising
Settings and Options
Changing difficulty settings in Immortals Fenyx Rising
Changing language options in Immortals Fenyx Rising
Default control schemes for Immortals Fenyx Rising (Nintendo Switch)
Gameplay
Completing Constellation Challenges in Immortals Fenyx Rising
Completing Fresco Challenges in Immortals Fenyx Rising
Completing Lyre Challenges in Immortals Fenyx Rising
Completing Navigation Challenges in Immortals Fenyx Rising
Completing Odysseus Challenges in Immortals Fenyx Rising
Crafting potions in Immortals Fenyx Rising
Customizing your appearance in the Immortals Fenyx Rising
Deleting a saved game in Immortals Fenyx Rising
Fast travelling in Immortals Fenyx Rising
Finding Golden Amber in Immortals Fenyx Rising
Hall of the Gods in Immortals Fenyx Rising
Healing in Immortals Fenyx Rising
Hiding photos on the Immortals Fenyx Rising map
Increasing your health slots in Immortals Fenyx Rising
Increasing your stamina slots in Immortals Fenyx Rising
Myth Challenges in Immortals Fenyx Rising
Picking up items in Immortals Fenyx Rising
Quitting in-progress missions in Immortals Fenyx Rising
Refilling your arrows in Immortals Fenyx Rising
Resting in Immortals Fenyx Rising
Running in Immortals Fenyx Rising
Twitch Extension
Catching monsters on the Monster Hunt Twitch extension during an Immortals Fenyx Rising stream
Monsters in the Monster Hunt Twitch Extension for Immortals Fenyx Rising
Setting up the Monster Hunt Twitch extension for an Immortals Fenyx Rising stream
Below you will find details on editions, season pass, and pre-order content
Editions
Standard Edition
- Immortals Fenyx Rising (Game).
Gold Edition
- Immortals Fenyx Rising (Game).
- Season Pass
Season Pass
Owners of the Season Pass will get access to three post-game story expansions:
- A New God
- Myths of the Eastern Realm
- The Lost Gods
Preorder content
You can access the mission A Tale of Fire and Lightning by pre-ordering the game and the mission When the Road Gets Rocky by pre-ordering the season pass. For information on redeeming a pre-order code can be found in this FAQ. You will be able to access this content after the tutorial.
If you are experiencing crashes or other Technical Issues on Immortals Fenyx Rising please try the following steps:
1. Make sure your system is up to date
To download the latest system software update for your console, connect your Switch to the internet. Once your console is connected, your console should automatically download the system update.
2. Relaunch your console
If your console is frozen or no longer responding, hold the Power Button for 12 seconds or more to turn the console off.
3. Disconnect your console from the internet
Some issues may be linked to the inability to download a specific piece of content or to connect to online services. Disconnecting your console from the internet may allow you to bypass your issue. To do so:
Please unplug the ethernet cable, if your console is connected to the network by cable.
If you are connected by WiFi, go offline in settings.
Once disconnected, try again. Whether it works or not, don't forget to reconnect your Nintendo Switch to the internet afterwards.
4. Try another system
In order to determine if your issue is related to the individual console, your game cartridge or connection, it may be worthwhile to try with another Nintendo Switch, if possible for you.
If you need further assistance, please click here!
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.
Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.
To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
- An example of a good title: Ubisoft Service is currently unavailable error
- An example of a bad title: HELP ME PLEASE
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
Information on contacting Ubisoft Support can be found below:
Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.
Ticketing system