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Ubisoft Support Staff
*READ FIRST BEFORE POSTING* Common issues and frequently asked questions
Hello, and welcome to Immortals Fenyx Rising support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Discussion.
In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.
Gameplay and Content
Frequently Asked Questions
Details on editions, season pass, and pre-order content
Troubleshooting
Troubleshooting for technical issues
Known Issues
If you need further assistance, please click here!
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Ubisoft Support Staff
Frequently Asked Questions
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Ubisoft Support Staff
Details on editions, season pass, and pre-order content
Below you will find details on editions, season pass, and pre-order content
Editions
Standard Edition
- Immortals Fenyx Rising (Game).
Gold Edition- Immortals Fenyx Rising (Game).
- Season Pass
Season Pass
Owners of the Season Pass will get access to three post-game story expansions:
- A New God
- Myths of the Eastern Realm
- The Lost Gods
Preorder content
You can access the mission A Tale of Fire and Lightning by pre-ordering the game and the mission When the Road Gets Rocky by pre-ordering the season pass. For information on redeeming a pre-order code can be found in this FAQ. You will be able to access this content after the tutorial.
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Ubisoft Support Staff
Xbox One Troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Immortals Fenyx Rising, please try the following steps:
1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!
2. Power cycle your Xbox One
- Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
- Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.
Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:
- Turn off the Xbox completely
- Unplug the Xbox for two minutes
- Turn the Xbox back on
Note: this will not clear any saves or installation.
4. Try another system
In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.
If you need further assistance, please click here!
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Ubisoft Support Staff
Still need assistance?
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.
Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.
To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
- An example of a good title: Ubisoft Service is currently unavailable error
- An example of a bad title: HELP ME PLEASE
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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Ubisoft Support Staff
Contacting Ubisoft Support
Contacting Ubisoft Support
Information on contacting Ubisoft Support can be found below:
Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.
Ticketing system