1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Common issues and frequently asked questions

    Hello, and welcome to Immortals Fenyx Rising support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Discussion.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay and Content
    Frequently Asked Questions
    Details on editions, season pass, and pre-order content

    Troubleshooting
    Troubleshooting for technical issues
    Known Issues

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Frequently Asked Questions

    Below you will find a list of frequently asked questions:

    Accessibility
    Accessibility features available in Immortals Fenyx Rising

    Cross Platform Queries
    Cross-platform content sharing in Immortals Fenyx Rising
    Cross-progression in Immortals Fenyx Rising

    Settings and Options
    Changing difficulty settings in Immortals Fenyx Rising
    Changing language options in Immortals Fenyx Rising
    Default control schemes for Immortals Fenyx Rising (PS4)

    Gameplay
    Completing Constellation Challenges in Immortals Fenyx Rising
    Completing Fresco Challenges in Immortals Fenyx Rising
    Completing Lyre Challenges in Immortals Fenyx Rising
    Completing Navigation Challenges in Immortals Fenyx Rising
    Completing Odysseus Challenges in Immortals Fenyx Rising
    Crafting potions in Immortals Fenyx Rising
    Customizing your appearance in the Immortals Fenyx Rising
    Deleting a saved game in Immortals Fenyx Rising
    Fast travelling in Immortals Fenyx Rising
    Finding Golden Amber in Immortals Fenyx Rising
    Hall of the Gods in Immortals Fenyx Rising
    Healing in Immortals Fenyx Rising
    Hiding photos on the Immortals Fenyx Rising map
    Increasing your health slots in Immortals Fenyx Rising
    Increasing your stamina slots in Immortals Fenyx Rising
    Myth Challenges in Immortals Fenyx Rising
    Picking up items in Immortals Fenyx Rising
    Quitting in-progress missions in Immortals Fenyx Rising
    Refilling your arrows in Immortals Fenyx Rising
    Resting in Immortals Fenyx Rising
    Running in Immortals Fenyx Rising


    Twitch Extension
    Catching monsters on the Monster Hunt Twitch extension during an Immortals Fenyx Rising stream
    Monsters in the Monster Hunt Twitch Extension for Immortals Fenyx Rising
    Setting up the Monster Hunt Twitch extension for an Immortals Fenyx Rising stream
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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Details on editions, season pass, and pre-order content

    Below you will find details on editions, season pass, and pre-order content

    Editions
    Standard Edition
    • Immortals Fenyx Rising (Game).

    Gold Edition
    • Immortals Fenyx Rising (Game).
    • Season Pass

    Season Pass
    Owners of the Season Pass will get access to three post-game story expansions:
    • A New God
    • Myths of the Eastern Realm
    • The Lost Gods

    Preorder content
    You can access the mission A Tale of Fire and Lightning by pre-ordering the game and the mission When the Road Gets Rocky by pre-ordering the season pass. For information on redeeming a pre-order code can be found in this FAQ. You will be able to access this content after the tutorial.
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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PS4 Troubleshooting

    If you are experiencing crashes, performance issues, or any other issues on Immortals Fenyx Rising, please try the following steps:

    1. Make sure your system is up to date
    To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

    2. Power cycle your PS4
    Try power cycling your PS4 as a first step.
    • Turn off the PS4.
    • Disconnect the power cable.
    • Wait 1 minute.
    • Reconnect the power cable and restart the console.

    3. Rebuild your PS4's database
    Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.
    • Turn off the PS4.
    • Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
    • Connect the DualShock controller with a USB cable.
    • Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
    • Select option "5. Rebuild Database" and press X.
    • "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
    • Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

    4. Restoring Licenses
    If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.
    • On the PlayStation Dashboard, select Settings
    • Select Playstation Network/Account Management
    • Choose the option to Restore Licenses
    • Select Restore

    5. Reinstalling the game files
    If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
    If the game is visible on the PlayStation home screen:
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.
    You can also complete this, by following these steps:
    • Scroll to the right to locate the Library.
    • Hover over the game tile.
    • Press the Options button.
    • Select Delete.


    If you need further assistance, please click here!
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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.


    Ticketing system
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