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Ubisoft Support Staff
*READ FIRST BEFORE POSTING* Common issues and frequently asked questions
Hello, and welcome to Immortals Fenyx Rising support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Discussion.
In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.
Gameplay and Content
Frequently Asked Questions
Details on editions, season pass, and pre-order content
Troubleshooting
Troubleshooting for technical issues
Known Issues
If you need further assistance, please click here!
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Ubisoft Support Staff
Frequently Asked Questions
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Ubisoft Support Staff
Details on editions, season pass, and pre-order content
Below you will find details on editions, season pass, and pre-order content
Editions
Standard Edition
- Immortals Fenyx Rising (Game).
Gold Edition- Immortals Fenyx Rising (Game).
- Season Pass
Season Pass
Owners of the Season Pass will get access to three post-game story expansions:
- A New God
- Myths of the Eastern Realm
- The Lost Gods
Preorder content
You can access the mission A Tale of Fire and Lightning by pre-ordering the game and the mission When the Road Gets Rocky by pre-ordering the season pass. For information on redeeming a pre-order code can be found in this FAQ. You will be able to access this content after the tutorial.
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Ubisoft Support Staff
PS4 Troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Immortals Fenyx Rising, please try the following steps:
1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.
2. Power cycle your PS4
Try power cycling your PS4 as a first step.
- Turn off the PS4.
- Disconnect the power cable.
- Wait 1 minute.
- Reconnect the power cable and restart the console.
3. Rebuild your PS4's database
Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.
- Turn off the PS4.
- Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
- Connect the DualShock controller with a USB cable.
- Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
- Select option "5. Rebuild Database" and press X.
- "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
- Allow the database to rebuild. Afterwards the console will return to the sign-in screen.
4. Restoring Licenses
If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.
- On the PlayStation Dashboard, select Settings
- Select Playstation Network/Account Management
- Choose the option to Restore Licenses
- Select Restore
5. Reinstalling the game files
If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
If the game is visible on the PlayStation home screen:
- Hover over the game tile.
- Press the Options button.
- Select Delete.
You can also complete this, by following these steps:
- Scroll to the right to locate the Library.
- Hover over the game tile.
- Press the Options button.
- Select Delete.
If you need further assistance, please click here!
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Ubisoft Support Staff
Still need assistance?
If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.
Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.
To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
- An example of a good title: Ubisoft Service is currently unavailable error
- An example of a bad title: HELP ME PLEASE
In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
- A short description of the issue. Please include any error codes here.
- When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
- Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
- Have you tried any troubleshooting?
- Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
- If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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Ubisoft Support Staff
Contacting Ubisoft Support
Information on contacting Ubisoft Support can be found below:
Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.
Ticketing system