1. #1
    ubi--unicorn's Avatar Ubisoft Support Staff
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    *READ FIRST BEFORE POSTING* Common issues and frequently asked questions

    Hello, and welcome to Immortals Fenyx Rising support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Discussion.

    In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

    Gameplay and Content
    Frequently Asked Questions
    System requirements
    Details on editions, season pass, and pre-order content

    Troubleshooting
    Troubleshooting for crashes and other technical issues
    Performance issues
    Known Issues

    If you need further assistance, please click here!
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Frequently Asked Questions

    Below you will find a list of frequently asked questions:

    Accessibility
    Accessibility features available in Immortal Fenyx Rising

    Cross Platform Queries
    Cross-platform content sharing in Immortals Fenyx Rising
    Cross-progression in Immortals Fenyx Rising

    Settings and Options
    Changing difficulty settings in Immortals Fenyx Rising
    Changing language options in Immortals Fenyx Rising
    Default control schemes for Immortals Fenyx Rising (PC)
    Key mapping in Immortals Fenyx Rising

    Gameplay
    Completing Constellation Challenges in Immortals Fenyx Rising
    Completing Fresco Challenges in Immortals Fenyx Rising
    Completing Lyre Challenges in Immortals Fenyx Rising
    Completing Navigation Challenges in Immortals Fenyx Rising
    Completing Odysseus Challenges in Immortals Fenyx Rising
    Crafting potions in Immortals Fenyx Rising
    Customizing your appearance in the Immortals Fenyx Rising
    Deleting a saved game in Immortals Fenyx Rising
    Fast travelling in Immortals Fenyx Rising
    Finding Golden Amber in Immortals Fenyx Rising
    Hall of the Gods in Immortals Fenyx Rising
    Healing in Immortals Fenyx Rising
    Hiding photos on the Immortals Fenyx Rising map
    Increasing your health slots in Immortals Fenyx Rising
    Increasing your stamina slots in Immortals Fenyx Rising
    Myth Challenges in Immortals Fenyx Rising
    Picking up items in Immortals Fenyx Rising
    Quitting in-progress missions in Immortals Fenyx Rising
    Refilling your arrows in Immortals Fenyx Rising
    Resting in Immortals Fenyx Rising
    Running in Immortals Fenyx Rising


    Twitch Extension
    Catching monsters on the Monster Hunt Twitch extension during an Immortals Fenyx Rising stream
    Monsters in the Monster Hunt Twitch Extension for Immortals Fenyx Rising
    Setting up the Monster Hunt Twitch extension for an Immortals Fenyx Rising stream
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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    System Requirements

    Minimum requirements
    Operating System: Windows 7 (64-bit versions).
    Processor: AMD FX 6300 @ 3.5 Ghz or Intel Core i5-2400 @ 3.1 Ghz.
    RAM: 8GB (Dual-channel setup).
    Video card: AMD R9 280x (3 GB) or NVIDIA GeForce GTX 660 (2 GB).
    Hard Drive: 28GB available storage.
    Sound Card: DirectX 9.0c compatible sound card with latest drivers.

    Recommended requirements
    Operating System: Windows 10 (64-bit versions).
    Processor: AMD FX 8350 @ 4.0 Ghz or Intel Core i7-3770 @ 3.4 Ghz.
    RAM: 8GB (Dual-channel setup).
    Video card: AMD R9 290 (4 GB) or NVIDIA GeForce GTX 970 (4GB).
    Hard Drive: 28GB available storage.
    Sound Card: DirectX 9.0c compatible sound card with latest drivers.

    Check this link for a list of Recommended configurations for higher resolutions.
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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Details on editions, season pass, and pre-order content

    Below you will find details on editions, season pass, and pre-order content

    Editions
    Standard Edition
    • Immortals Fenyx Rising (Game).

    Gold Edition
    • Immortals Fenyx Rising (Game).
    • Season Pass

    Season Pass
    Owners of the Season Pass will get access to three post-game story expansions:
    • A New God
    • Myths of the Eastern Realm
    • The Lost Gods

    Preorder content
    You can access the mission A Tale of Fire and Lightning by pre-ordering the game and the mission When the Road Gets Rocky by pre-ordering the season pass. For information on redeeming a pre-order code can be found in this FAQ. You will be able to access this content after the tutorial.
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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    PC Troubleshooting

    If you are experiencing crashes or other technical issues on Immortals Fenyx Rising please try the following steps:

    1. Verify files
    A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
    Uplay
    • In Uplay, click on Games tab at the top of the window
    • On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
    • Click on this arrow to make a drop-down menu appear, then click on Verify files
    Epic
    • Navigate to Immortals Fenyx Rising in your library
    • Click verify
    • After verification, the launch option will appear


    2. Run Uplay with administrator rights
    To do this:
    • Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
    • Select the Compatibility tab.
    • Click Change settings for all users.
    • Under Privilege Level, check Run this program as administrator.
    • Click Apply.
    For more information on running programs as administrator, click here.

    3. Disable background applications
    A software conflict may be causing this issue. To do this:
    • Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
    • Type in MSCONFIG and press Enter.
    • Uncheck the Load Startup items box, then select the Services tab.
    • Check Hide all Microsoft services, then click the option to Disable All.
    • Press Apply, then Close and pick the option to Restart.
    Try the game again, and see if this helped.

    4. Check for Windows Updates.
    If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

    5. Uninstall and reinstall Uplay
    It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

    6. Make sure your drivers are updated
    Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

    7. Clear your temporary files.
    • Go to the Start menu on your Desktop.
    • Press the Windows key and the letter R at the same time.
    • Type in %TEMP% and press Enter.
    • Select All (Edit > Select All or Ctrl+A).
    • Click the Delete key.

    8. Reinstall supporting software
    Instructions on performing this step can be found here.

    If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files. If you create a forum post, please include this ticket number.
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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Performance Issues

    1. Check if your PC meets the system requirements for Immortals Fenyx Rising
    If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system.

    2. Complete our General Troubleshooting Guide
    The guide contains a set of universal troubleshooting steps that often resolve issues with running the game.

    3. Change graphical settings
    Lowering or turning off certain graphics options can help improve the performance and increase your FPS.
    You can then run the benchmark available in-game to see how well the game will run with your chosen settings.

    If you need further assistance, please click here!
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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Still need assistance?

    If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

    Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

    To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
    • An example of a good title: Ubisoft Service is currently unavailable error
    • An example of a bad title: HELP ME PLEASE

    In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

    1. A short description of the issue. Please include any error codes here.
    2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
    3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
    4. Have you tried any troubleshooting?
    5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
      • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
    6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
    7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
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  8. #8
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Contacting Ubisoft Support

    Information on contacting Ubisoft Support can be found below:

    Social media
    Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

    Ticketing system
    If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.
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