🛈 Announcement
Greetings! Assassin's Creed forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Having issues while starting the game

    Hello Dear Ubisoft,

    I bought ACrigin from steam. I was bought it early 2020. Now when i try to start the game from steam it gives me error which is '' There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem. ''. Ubisoft connect cannot authenticate my game. If you can help me out I would be so happy.


    Best of Regards


    Share this post

  2. #2
    Ubi-Litten's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    2,021
    Hi there, the error message you are describing usually occurs when you are trying to launch a game from your Steam library which is already linked to another Ubisoft account. So we can investigate this further can I ask if you could contact us with the information below via our social media accounts on Twitter or Facebook :

    1) an image showing your steam ID which you can locate using the following FAQ
    2) an image showing the proof of purchase which you can find by clicking on your username in the top right corner of your steam client and clicking "Account Details" and then "View Purchase History"..
    3) an image showing your "Ownership" folder which you can locate here : C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

    To confirm this would need to be a full screen image clearly showing the above information along with, your Steam username and system clock for verification.

    If you do not have access to any social media services or do not wish to send this information via these platforms, you can also provide us these details by creating a support ticket and upload the requested images as advised here.
    Share this post