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  1. #71
    UbiSushiVamp's Avatar Ubisoft Support Staff
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    Jan 2021
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    453
    I apologize that this continues to occur everyone, our teams are looking into this issue. I appreciate everyone's continued patience in the meantime!
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  2. #72
    Hey guys,

    Just as a side note which might help the Dev team - I never experienced a single freeze after defeating the first leader (In my case Faith).

    Before this I had experienced 3 x freezes.

    Hope the info helps
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  3. #73
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    7,058
    Hey Mitchy8777,

    Thank you for sharing this info!

    I've passed it onto the team to look assist them
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  4. #74
    I think that may be related with controller.
    Game never crash when I use PS5 controller, but when i use PS4 controller game crash often.
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  5. #75
    UbiKobold's Avatar Ubisoft Support Staff
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    Feb 2020
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    1,021
    Thank you boat_jc for this insight about the controller! While the Game team continues to investigate, I have some questions for each of you. I apologize if any of these are repetitive to any information that you have already provided.

    - How long were you playing (in hours) before this freezing began? Also, is this your first playthrough on the PS5?
    - How often does the freezing occur?
    - What is your world completion status?
    - If you defeat the first leader (Faith), does freezing continue afterwards?
    - If you complete Jacob's region, do you continue to experience freezing?
    - Are you using a PS4 or a PS5 controller? Do you notice any difference when switching between them?
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  6. #76
    Originally Posted by UbiKobold Go to original post
    Thank you boat_jc for this insight about the controller! While the Game team continues to investigate, I have some questions for each of you. I apologize if any of these are repetitive to any information that you have already provided.
    - How long were you playing (in hours) before this freezing began? Also, is this your first playthrough on the PS5?
    Latest happened within 5 minutes of starting the game. Very first time it froze was after a couple hours game time total.

    - How often does the freezing occur?
    Currently it happens after about every half hour

    - What is your world completion status?
    Faiths and John's areas complete, Jacobs at 7725/10000

    - If you defeat the first leader (Faith), does freezing continue afterwards?
    Yes

    - If you complete Jacob's region, do you continue to experience freezing?
    N/A yet

    - Are you using a PS4 or a PS5 controller? Do you notice any difference when switching between them?
    PS5, not tried using a ps4 controller

    I'm playing the digital version. First time the freeze happened was by the pumpkin farm and happened in the exact same place when I reloaded the game. The worst was about 3 crashes all within a couple of minutes of reloading the game.
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  7. #77
    Just want to chime in here as well as I also experienced the same problem. Bought the digital edition with all DLC, freezing started happening about an hour in or so and is completely random but happens often enough to make the game nearly unplayable. It does not seem to be directly related to any activity, movement, or hardware stress inducing parts. I've had it happen while in menu / map, sitting idle while grabbing a drink, or during play.

    I am playing on a ps5, using ps5 controller. Definitely upset as I was looking forward to playing, and considering I purchased a bundle edition it feels like I bought a product that is currently faulty in conjunction with the PS5, until this gets fixed I feel like investing in another Ubisoft title would be unwise for me. Which is a bummer , as I have been a long time far cry and AC player.

    Also of note I've heard others mention that its happens less further into the game, that is NOT my experience. After beating Jacob region 100% (double digit hrs in) it still happens in faith's. I had to just set the game aside.

    It sounds like this problem was reported the month the PS5 was released, and still no fix, please address this, or offer a refund pathway. Thanks for your help
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  8. #78
    Ubi-Nacho's Avatar Ubisoft Support Staff
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    Jul 2021
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    109
    Hi there everyone.

    Sorry to hear that this is still ongoing for players.

    Both of these new reports and the details explaining this has happened post 'Jacob' have been sent to the game team.

    We'll continue to gather reports and let you all know when we have more information.

    Thank you!
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  9. #79

    Far cry freeze = garbage

    Well i am very frustrated.
    Never have i seen a game freeze more than i have experienced with the digital download of Far Cry 5 on PS5

    Seemed to run ok for the first bit but now it is unplayable.

    I will not be purchasing Far Cry 6 at this stage.

    I have also reached out to Sony support as there seems to be zero answers from Ubisoft
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  10. #80
    Ubi-Mercury's Avatar Ubisoft Support Staff
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    Oct 2020
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    110
    Hey guest-QbTA2QCf, I'm sorry to hear you've experienced these frequent freezes in-game, and completely understand the frustration it's caused. Could you please clarify if these freezes are occurring randomly, or if they occur after a specific point?
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