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  1. #41
    Hey team,

    I have also experienced this bug last night.

    It occurred when playing the hope county jail mission.

    I hadn't experienced any freezing prior to this. It seemed the audio in the background was still normal but the video froze.

    I rebooted the game and then it occurred approximately 15mins later again.


    It would be great if we could find the source of the issue!

    Thanks
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  2. #42

    Crashing for me as well

    I just got the Insanity bundle yesterday mostly for FC5.....I've had 4 crashes in about two hours of play. Totally random times as far as I can tell. All game settings are on default. Game freezes but audio continues. I can go to the PS5 dashboard and close the game which brings up a black screen that eventually give the "report issue" screen.

    Digital verison.

    I tried deleting the game and redownloading after the first two crashes. Got two more after.

    PS the download process is weird. You have download to play the game, then all data.....BUT a new download starts the first time you launch the game. The first time I started the game after the play game download was done but before the full download. The second time I waited until the entire 'full data' download was complete....but still when I launched the game a new download started. I don't own any DLC.
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  3. #43
    I can confirm the above too, when I redownloaded the game on Saturday, I got a first notification saying the game was installed fully, then it began downloading again, just over 10gb of data if not mistaken.
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  4. #44

    Crashing for me too

    I’ve purchased & downloaded the game on the the built in hard drive today, completed Dutch’s missions without incident, after that it’s pretty much every 10-15 minutes the screen freezes, sound continues like everyone else. I have to quit to the PS5 home menu then close the game, after that I get the unexpected error occurred message with the code CE-108255-1 in the corner.

    Kind of regret buying this now, first impressions of the game were actually really good too. Do you have a patch on the horizon to fix this?
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  5. #45
    Same problem happening to me to on the PS5, please get this fixed Ubisoft.

    The start of the game was fine but now about 12 hours in the game crashes every 10-20 minutes to the point it has become unplayable.

    Crashes happen during random activites (i can close the game down via home screen)... i have the digital version installed on internal HD.
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  6. #46
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Hi there, thanks for getting in contact and sorry to hear you are experiencing this issue while playing Far Cry 5. In most cases a "CE" error is a general error indicating that the game you are currently playing has crashed. If you receive this error, the game you were playing may need to be restarted however if this keeps occurring this may a sign of some other issues with your console.

    To try and get this resolved could I suggest working through the steps outlined in this troubleshooting support article, however if this doesn't correct the situation, you can also try these steps provided on the Sony help website.

    Should this fail to prevent the error code appearing again, we would advise you to contact Playstation Support, as they are be the best equipped to assist with PS5 specific error code such as this one. But please feel free to let us know if you have any further queries or would like to provide any additional feedback.
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  7. #47
    @Ubi-Litten: this is again not helpful, many of us have tried the above steps multiple times with no result. We were asked to post a video of the issue, which I have done, and there wasn't even an acknowledgement of that. This is clearly an issue with Far Cry 5, it's the only game I'm having this issue with, and I've played dozens since I got the PS5 (I even moved on to New Dawn, and there wasn't the slightest issue). The problem here is that it is not a usual crash that automatically shuts down the game, it is a freeze, and the game must be forced closed, which I'm assuming could be harmful to the console itself.
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  8. #48
    Ubi-Litten's Avatar Ubisoft Support Staff
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    Thanks for getting in contact and sorry to hear you were not able to get this resolved using the troubleshooting steps provided. As noted about "CE" errors are specific to the Sony consoles themselves and as such we are only able to offer basic troubleshooting in regards to this. If possible could you confirm whether you have been able to contact the Sony / PSN support team directly with this error code as they would be able to provide more in depth support for their hardware.
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  9. #49
    @Ubi-Litten: I have reached out but was told to take the same steps the Ubi staff on here have already stated, basically to rebuild the database, which does not work. So nothing useful. We were told on here that the devs required a video to better understand the issue, is there any feedback in that regard?
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  10. #50
    Ubi-Swaggins's Avatar Community Manager
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    Nov 2017
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    Hey grungeandgaze,

    Thanks for reaching out.

    The devs are still asking for any videos showing the crashes in action so they can look into this further.

    If you have any video footage to share, please send it over and I'll pass it onto them.
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