Hey there AliEN2108!
As the saying goes, a picture is worth a thousand words. It is easier for us to pass images between teams that may be investigating your case, especially if there have been a lot of troubleshooting steps before and after the images have been sent.
Additionally, these images include more information that just your IPV4 address, which can be helpful for our team. It is easier for players to provide an image that shows all the information at once rather than type up everything individually, which is why we invite you to submit images instead.
If you do not want to attach pictures to your case, that is your choice. You're welcome to attach these images whenever you please, and our team will gladly investigate the issue further for you. Thanks!
Hey, thank you for your answear, but...Originally Posted by Ubi-Borealis Go to original post
The photos you write about I sent to the support via FB chat two weeks ago. Still waiting for any answer. I've had the game for almost a month now and still can't fully enjoy it. The free premium month that you offer will end soon and I do not feel that I can count on any support from your side because I wait forever for an answer anywhere (FB, support site, forum).
The case number is: 13538627. I wrote on Facebook even earlier. Probably with you, (Ubi-Borealis, if one person is using this signature). And I haven't had any answer for a long timeOriginally Posted by Ubi-Borealis Go to original post
Thank you for sharing your ticket number with me!
We all have unique signatures, so it was likely myself you spoke to. I'm sorry to hear that you haven't had an update via Facebook.
I apologise for any delayed response. I'm afraid I was unable to locate your Facebook message, however I've responded to you on the support ticket you have provided. I hope you do not mind me responding in English, as I'm unable to respond in your native language. If you have any further questions or queries, please don't hesitate to reach out!
Hi
I submitted a ticket and the screeshots yesterday and was told that the IP addresses were different so I wasnt on the same network. This is nonsense. The IP addresses asked for are those of the phone and the Xbox Series X on the network and have to be different by definition.
I can also connect to the console as the Xbox remote and can control using that method so it cannot be a network issue (as that proves that both devices are on the same one).
I have an exceptionally disappointed 8 year old who cannot play and via chat it was implied that this issue was not known. It clearly is by the volume of queries on here alone.
Is there any timeframe for you being able to resolve this please - as at the moment Just Dance 2021 is a very expensive coaster in my living room.