So i have been playing most ubisoft games on my playstation consoles since assassins creed 1 and never had a problem once i loaded the game up to connect to the store through my ps3/ps4 in any AC game or division game but once i started playing the new AC game it all of a suddon wont let me connect. I can still connect on Assassins Creed Odyssey but the new assassins creed wont connect. Also since i have always logged in vua my psn account i never went on website or app.
My case #13465029
Hey there guest-om9iDZGF! I checked on your case and it looks like an agent has sent you an email today with some questions. Please follow up with them in your ticket.
Hi icecoolwoody! I've checked your case, and I think you have 2 Ubisoft accounts tied to your different platforms, so we'll need to do some adjusting. To further look into this, can you send me a PM on the forums that you've clicked the link in the verification email I just sent out? Thanks!
So i got the email but everytime i try and click to update ticket it brings me to a page saying "i broke the internet"Originally Posted by UbiKoreanBBQ Go to original post
The_Black0ut666: Hey The_Black0ut666, thank you for the update. If you are still running into the same message when opening your support ticket, could you tell me if you are using a mobile device or PC browser when accessing your ticket with this error? If you are unable to open your ticket from a PC browser, please try our browser troubleshooting steps here to see if this helps gain access to your ticket.