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  1. #1

    Wont connect to ubisoft store

    So i have been playing most ubisoft games on my playstation consoles since assassins creed 1 and never had a problem once i loaded the game up to connect to the store through my ps3/ps4 in any AC game or division game but once i started playing the new AC game it all of a suddon wont let me connect. I can still connect on Assassins Creed Odyssey but the new assassins creed wont connect. Also since i have always logged in vua my psn account i never went on website or app.
    My case #13465029
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  2. #2
    same here put in a Support Ticket 8 days ago still no reply Case Reference #13378591
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  3. #3
    UbiKoreanBBQ's Avatar Ubisoft Support Staff
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    Sep 2019
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    Hey there guest-om9iDZGF! I checked on your case and it looks like an agent has sent you an email today with some questions. Please follow up with them in your ticket.

    Hi icecoolwoody! I've checked your case, and I think you have 2 Ubisoft accounts tied to your different platforms, so we'll need to do some adjusting. To further look into this, can you send me a PM on the forums that you've clicked the link in the verification email I just sent out? Thanks!
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  4. #4
    Originally Posted by UbiKoreanBBQ Go to original post
    Hey there guest-om9iDZGF! I checked on your case and it looks like an agent has sent you an email today with some questions. Please follow up with them in your ticket.
    So i got the email but everytime i try and click to update ticket it brings me to a page saying "i broke the internet"
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  5. #5
    ubi-smash's Avatar Ubisoft Support Staff
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    Sep 2019
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    The_Black0ut666: Hey The_Black0ut666, thank you for the update. If you are still running into the same message when opening your support ticket, could you tell me if you are using a mobile device or PC browser when accessing your ticket with this error? If you are unable to open your ticket from a PC browser, please try our browser troubleshooting steps here to see if this helps gain access to your ticket.
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  6. #6
    No progress acting at all on R6 time-limited demanding situations, and it's been 48 hours.The time-limited demanding situations on the platform as you can see here on Steep unlocked after an hour or two on Tuesday. Core Challenges appear to take 30 to ninety minutes to seem.
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  7. #7
    ubi-smash's Avatar Ubisoft Support Staff
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    Sep 2019
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    fsadfa33: Hey there and welcome to the forums! Could you confirm if this is happening for you in Rainbow Six Siege when progressing challenges on your PS4?
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